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Customs Assistant

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full-time

Posted on:

Location Type: Office

Location: Paranaque • Philippines

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About the role

  • Check daily workbench and workload allocation and ensure all jobs are actioned based on priority and within allowed KPI
  • Follow the SOP with the steps on how the process of vetting and compiling and/or Customs Administration
  • Check special instruction to specific customers
  • Report irregularities as per SOP
  • Send email communication to responsible party for any missing documents for Customs clearance
  • Perform proper escalation when necessary
  • Attend to customer Pre-lodge/customs activities and queries
  • Active participation in project for process improvements
  • Work under the direction of Team Leader/s
  • Adapt to DSV MNL ISSC culture and perform in line with the Values/behaviors defined
  • Responsible for the delivery of set personal targets, i.e. Productivity, Timeliness and Accuracy
  • Responsible for the delivery of set additional personal targets, i.e. attendance and behavioral
  • Follow given directions and perform assigned duties.
  • Perform assigned tasks to support DSV and meet its objectives and targets regarding quality, health, safety and environment as documented in IMS and follow all requirements as set out in the QHSE policy

Requirements

  • Check daily workbench and workload allocation and ensure all jobs are actioned based on priority and within allowed KPI
  • Follow the SOP with the steps on how the process of vetting and compiling and/or Customs Administration
  • Check special instruction to specific customers
  • Report irregularities as per SOP
  • Send email communication to responsible party for any missing documents for Customs clearance
  • Perform proper escalation when necessary
  • Attend to customer Pre-lodge/customs activities and queries
  • Active participation in project for process improvements
  • Work under the direction of Team Leader/s
  • Adapt to DSV MNL ISSC culture and perform in line with the Values/behaviors defined
  • Responsible for the delivery of set personal targets, i.e. Productivity, Timeliness and Accuracy
  • Responsible for the delivery of set additional personal targets, i.e. attendance and behavioral
  • Follow given directions and perform assigned duties.
  • Perform assigned tasks to support DSV and meet its objectives and targets regarding quality, health, safety and environment as documented in IMS and follow all requirements as set out in the QHSE policy
Benefits
  • Unable to extract specific benefits from the job description
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customs AdministrationKPI managementprocess improvementescalation proceduresdocument managementquality managementhealth and safety complianceSOP adherenceworkload allocationproductivity tracking
Soft Skills
communicationteam collaborationadaptabilitycustomer serviceproblem-solvingattention to detailtime managementorganizational skillsresponsibilityparticipation