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Customer Service Analyst

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full-time

Posted on:

Location Type: Office

Location: Cajamar • 🇧🇷 Brazil

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Job Level

JuniorMid-Level

About the role

  • Serve customers courteously and professionally via phone, email and systems, resolving inquiries and providing information about logistics processes
  • Perform daily follow-up on shipments (air, sea and road), updating status from origin pickup to delivery at destination
  • Monitor customs clearances, warehousing and deliveries, keeping the customer informed of timelines and any incidents
  • Record, monitor and manage operational incidents (delays, damages, discrepancies) with internal teams and external partners (carriers, terminals, ocean carriers/liners, freight agents, customs brokers)
  • Support the commercial and operations teams by clarifying questions about Incoterms, timelines, transport documents and compliance
  • Ensure compliance with SLAs, KPIs and company compliance policies
  • Prepare performance monitoring reports for processes and service levels provided to the customer
  • Identify continuous improvement opportunities in service and communication workflows
  • Act as the "voice of the customer" within the organization, providing feedback to the areas involved
  • Perform other related duties as directed by leadership and as required by organizational needs

Requirements

  • Currently pursuing a bachelor’s degree in Logistics, Business Administration or related fields
  • Minimum of 2 years in logistics operations (preferably at a multi-client warehouse)
  • Knowledge of operations/warehouse management
  • Knowledge of supply chain management
  • Proficient in MS Office
Benefits
  • 13th-month salary + PPR (Profit Participation Plan)
  • Dental coverage - Odontoprev
  • Medical coverage - Bradesco Saúde
  • Meal voucher - Cartão Flash
  • Food voucher - Cartão Flash
  • Transportation voucher
  • Gympass
  • Totalpass
  • Childcare assistance
  • Day off during the birthday month

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
logistics processescustoms clearanceswarehousing managementsupply chain managementperformance monitoringincident managementtransport documentscompliancecontinuous improvement
Soft skills
customer servicecommunicationproblem-solvingteam collaborationfeedback provision