IT Support

• Responsible for the day-to-day operation of the information systems help desk
• Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment and software
• Investigate user problems and identify their source, determine possible solutions, test and implement solutions
• Maintain security updates on all applicable systems
• Coordinate with vendors to achieve operational objectives
• Manage multiple IT projects simultaneously
• Install, configure and maintain personal computers, servers, networking equipment, etc.
• Implement network security solutions, file permissions, software deployment, file system integrity, and account maintenance
• Maintain accurate and up to date documentation, deliver technical and instructive training to staff; other duties as assigned
• Maintain up-to-date knowledge of computing, software, hardware, and peripheral equipment
• Communicate technical information to non-technical employees

IT Support Services Associate I

Payer Audit Manager

IT Support Specialist – MSP

Threat Emulation and Exploit Engineer

Helpdesk Technician II

Helpdesk Analyst II