Training Specialist

Convr

Learning & Development Specialist developing training for AI underwriting workbench. Engage teams and customers through comprehensive training programs and materials.

Posted 5/17/2026full-timeSchaumburg • Illinois • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Develop and deliver comprehensive, role-appropriate training on Convr's underwriting workbench platform for new hires across all levels of the organization.
Design and produce training materials including written guides, process documentation, video tutorials, and live demo content.
Lead platform training sessions as part of the employee onboarding program, ensuring new team members are confident and capable users from day one.
Serve as an ongoing internal resource for platform questions, user support, and refresher training as the product evolves.
Partner with HR, Product, and Operations teams to keep training content current with platform updates and new feature releases.
Build out a scalable external training program and customer certification curriculum to help Convr's clients maximize the value of the platform.
Track training effectiveness and learner feedback, continuously improving content and delivery methods.

Requirements

What you’ll need

A bachelor’s degree in Instructional Design, Education, Communications, Human Resources, or Business is a natural fit.
Someone with a degree in Insurance, Finance, or Risk Management would also be strong given the underwriting context.
Demonstrated ability to learn complex software platforms quickly and translate technical functionality into clear, audience-appropriate training.
Excellent communication and presentation skills, with the ability to engage and teach diverse audiences — from frontline staff to senior leadership.
Experience developing training materials, instructional content, e-learning modules, or similar deliverables.
Comfortable on camera and confident producing demo and tutorial videos.
Strong organizational and project management skills; able to manage multiple training initiatives simultaneously.
Background in underwriting, insurance, or financial services is strongly preferred — familiarity with underwriting workflows and terminology will be a significant advantage.
Prior experience in a Learning & Development, Training, or Enablement role preferred.

Benefits

Comp & perks

Remote work opportunities
Flexible Paid Time Off
Company Paid Holidays
Insurance Coverage (medical, dental, vision, short-term & long-term disability, life insurance, and accident coverage)
401K
Paid Parental Leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

training materials developmentinstructional content creatione-learning module developmentvideo tutorial productionprocess documentationplatform traininglearner feedback trackingtraining effectiveness measurementsoftware platform learningcustomer certification curriculum

Soft Skills

communication skillspresentation skillsorganizational skillsproject management skillsability to engage diverse audiencesteaching skillsadaptabilitycollaborationproblem-solvingconfidence on camera