Conversio Health

Bilingual

• Onboarding a Patient into Conversio Program (Opting them into service)
• Outbound communication using system generated enrollment files, while adhering to specific plan requirements, company policy, and documentation
• Inbound Calls adhering to specific plan requirements, company policy, and documentation
• Communicate with new patient using referral to welcome them to Conversio Family
• Responding to inbound voicemails and emails for enrollment/intake team
• Prescription follow-up and request medical records with providers offices as needed or required
• Courtesy calls to patients to follow up on additional items needed to process shipment
• Act as liaison between patients, representatives, and providers to request prescriptions on patient’s behalf
• Ensure that intake documentation was done timely to successfully service the patient after initial onboarding and order shipped successfully to the patient
• Participate in ongoing in-services and department meetings as requested by management
• Identify, resolve, and document any patient problems and/or complaints notifying management as required
• Maintain open communication channels between management, coworkers, and contracted vendors
• Observe confidentiality with all patients, staff, and management

Enrollment Coordinator, Bilingual – Spanish