Conversica

Customer Success Manager, Automotive

Conversica

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $85,000 - $100,000 per year

About the role

  • Build trusted relationships with mid-market automotive customers and dealership decision-makers.
  • Drive onboarding, training, and strategic check-ins with a focus on practical outcomes and ROI.
  • Support customers in leveraging AI-powered lead handling and marketing automation tools.
  • Act quickly and independently to resolve issues—bringing in internal resources as needed.
  • Monitor customer health and identify risks or upsell opportunities proactively.
  • Coordinate success planning, business reviews, and renewal processes for assigned accounts.
  • Contribute to the playbook for growing the Auto vertical, sharing trends and customer insights internally.

Requirements

  • 4–6+ years in Customer Success, Account Management, or client-facing roles in automotive tech.
  • Direct dealership experience or strong familiarity with retail dealership operations (required).
  • Experience with SaaS tools, automotive CRMs, or digital marketing platforms.
  • Proven ability to manage accounts independently and proactively solve customer challenges.
  • Excellent verbal/written communication and relationship-building skills
  • Tech-savvy with comfort navigating multiple tools (Salesforce, Looker, Google Workspace); familiarity with automotive CRMs is a plus
  • Strong organizational skills in a fast-paced, constantly evolving environment
  • Bachelor’s degree or equivalent experience
  • Ability to travel periodically based on customer and business needs
Benefits
  • Comprehensive health, dental, and vision benefits
  • Flex time PTO
  • 401k
  • Equity
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successaccount managementSaaS toolsautomotive CRMsdigital marketing platformsrelationship managementissue resolutionstrategic planningdata analysisROI measurement
Soft Skills
communicationrelationship-buildingorganizational skillsproactive problem-solvingindependenceadaptabilitycustomer focuscollaborationanalytical thinkingtime management