Customer Success Manager

• Achieve or exceed assigned quarterly revenue targets through selling annual support and maintenance renewal agreements within the assigned territory.
• Coordinate and lead onboarding meetings with new customers.
• Manage delivery and installation timelines to ensure successful implementation.
• Organize training logistics and oversee order fulfillment to support successful adoption.
• Monitor and manage at-risk accounts to maintain customer satisfaction.
• Handle service escalations and ensure timely resolution of issues.
• Support onboarding for new Solea applications and provide continued enablement for customers and internal sales partners.
• Communicate customer updates, progress, and feedback effectively across internal teams.
• Collaborate closely with Sales, Clinical, and Operations teams to deliver an exceptional customer experience.

Success Manager

Utilities Customer Success Manager

Utilities Customer Success Manager

Customer Success Manager – Strategic Accounts

Customer Success Consultant

Senior Director of Customer Success