Converge

Customer Success Manager

• Ensure customers realise clear, measurable value from our Data Hub product
• Own customer success from paid trial through steady-state usage, supporting conversion of paid trials into full contracts
• Support configuration and implementation during the sales and onboarding journey
• Investigate and resolve data and integration issues
• Identify and seed upsell and cross-sell opportunities
• Manage relationships with labs, suppliers, and third-party integrators, building trust and credibility with partners over time
• Proactively analyse data, challenge assumptions, and influence both customers and internal teams

• - Ensure customers realise clear, measurable value from our Data Hub product
• - Own customer success from paid trial through steady-state usage, supporting conversion of paid trials into full contracts
• - Support configuration and implementation during the sales and onboarding journey
• - Investigate and resolve data and integration issues
• - Identify and seed upsell and cross-sell opportunities
• - Manage relationships with labs, suppliers, and third-party integrators, building trust and credibility with partners over time
• - Proactively analyse data, challenge assumptions, and influence both customers and internal teams