Account Logistics Manager

Convelio

Account Logistics Manager executing international shipments for Convelio, a tech-driven logistics startup focusing on the art world. Ensures quality service and customer satisfaction in shipping and logistics.

Posted 5/13/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $90,000 per yearWebsite

About the role

Key responsibilities & impact

In this role, you’ll be our best ambassador at Convelio as you’ll be the point of contact to our clients, representing the company and the quality of service we aim to offer.
Your job involves providing quotes and executing domestic and international shipments for your accounts.
This includes working with our global agents and suppliers as well as internal teams, arranging import and export customs, arranging courier bookings through our international shipping partners, resolving operational incidents, and generally ensuring client expectations are met.
Master Convelio’s advanced quoting tools, some of the best in the industry, and create customized pricing set-up for the client based on their needs.
Manage and oversee the order process, from packing the artworks to arranging transportation with Convelio trucks, fleet or airline partners, freight forwarders, etc.
You’ll also handle customs, and collaborate with our network of agents.
Develop a deep understanding of your Accounts’ business to identify new areas where Convelio can further serve.
Identify solutions to resolve incidents, including restoration or commercial adjustments when needed.
Independently lead business reviews, discussing service levels and gathering client feedback.
Document new and advanced processes to share knowledge and continuously contribute to the team’s expertise.

Requirements

What you’ll need

Shipping expert: you have proven experience in managing international shipments within the art market.
Type of clients: you have some experience managing Interior Designers or working on large, heavy shipments.
You possess exceptional communication and interpersonal skills and can interact effectively with customers, colleagues, and stakeholders at all levels.
You have the ability to build and maintain long-term, trusted relationships with clients.
You can stay focused under pressure and prioritize key issues efficiently.
You are flexible and able to work in a dynamic and evolving environment, under continuous development processes.

Benefits

Comp & perks

Flexible remote policy above market standards.
Continuous learning and development opportunities to enhance your professional growth in art logistics.
Career growth adding more business development tasks to your job depending on your progression.
Supportive and dynamic work environment where your ideas and initiatives are valued.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

international shipmentscustoms managementquoting toolspricing setuporder process managementincident resolutionshipping logisticsfreight forwardingtransportation coordinationart market expertise

Soft Skills

communication skillsinterpersonal skillsrelationship buildingproblem-solvingprioritizationflexibilityfocus under pressureteam collaborationclient feedback gatheringknowledge sharing