FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
About the role
Key responsibilities & impact- Execute a high volume of outbound and inbound calls to follow up on consumer samples and other leads generated by specific campaigns.
- Foster interest in Convatec products through dialogue with patients, effectively identifying customer needs and presenting tailored information.
- Provide solutions that will positively impact consumers and support Convatec’s portfolio of products and services.
- Handle inbound and outbound phone calls regarding product and customer service issues.
- Collaborate with additional me+ resources to ensure a thorough consultative experience.
- Plan and prioritize time and sales/support activities to maximize opportunities to achieve revenue goals.
- Meet and exceed monthly efficiency, activity, and sales targets/goals.
- Provide a positive customer experience, life-improving advice, and solutions using a structured approach with the goal of capturing sales.
- Ensure all customer interactions comply with established guidelines and regulations.
- Develop a deep understanding of Convatec’s product range and competitive market dynamics to provide accurate information and support.
- Provide campaign feedback and consumer insights to the marketing team.
- Effectively operate computer-based contact and database management programs, accurately completing customer profiles, relevant post-call notes, sample activities, literature fulfillment requests, and possible follow-up steps.
- Participate in team development activities, including receiving coaching and training with colleagues regularly.
- Convey a positive and professional phone image.
Requirements
What you’ll need- Proven track record of call center experience and/or sales from tele-sales and/or indirect sales activities.
- Experience working structured and efficiently with inbound/outbound campaigns.
- Demonstrated ability and willingness to try new processes introduced by team Manager/Supervisor and provide feedback.
- Proven ability to conduct structured conversations, troubleshoot, and provide consumer-focused solutions.
- Excellent verbal and written communication skills.
- Excellent phone etiquette.
- Competitive drive for sales achievement, with an understanding of the importance of ‘caring while selling’ in the healthcare industry.
- Must exhibit exceptional patience and empathy to effectively address consumer needs and concerns.
- Strong ability to provide clear, concise processes and procedures along with step-by-step direction and advice.
- Strong listening skills and ability to use effective questioning and probing that will lead to a successful resolution, sale, and an overall exceptional customer experience.
- Results-oriented and outgoing in character with a natural skill in building rapport and engaging in conversations that lead to results.
- Ability and willingness to precisely follow instructions and guidelines provided.
- Strong level of compassion and empathy for ostomy end consumers.
- Strong team player.
Benefits
Comp & perks- Health insurance
- Retirement plans
- Paid time off
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Sales TechniquesStructured ConversationsTroubleshootingDatabase ManagementCampaign Management
Soft Skills
PatienceListening SkillsTeam CollaborationRapport BuildingOutgoing Character