Support Performance Measurement Framework: Contribute to the design and maintenance of IT performance measurement processes aligned with ITIL best practices and the Target Operating Model.
Reporting Automation & Data Integrity: Support the evolution of manual reporting into automated dashboards using tools such as Power BI, Tableau, or similar.
Continuous Improvement Support: Participate in performance reviews and help identify gaps or trends that may indicate opportunities for improvement.
Stakeholder Engagement & Performance Reporting: Work with IT operations, service owners, and other stakeholders to ensure performance data meets operational and reporting needs.
Adoption of Best Practices & Innovation: Stay informed on emerging tools and trends in IT performance management and support their evaluation or adoption where relevant.
Decision-making & Signatory Rights: The role operates with autonomy in defined areas such as dashboard creation and routine data analysis.

Requirements

1–3 years of experience in IT performance reporting, KPI management, or business intelligence in an IT or digital environment
Familiarity with ITSM tools (e.g., ServiceNow, Jira)
Hands-on experience with data visualization tools such as Power BI or Tableau
Working knowledge of ITIL principles, KPI frameworks, and basic continuous improvement concepts
Bachelor’s degree in Information Technology, Business Administration, Data Analytics, or a related field
ITIL Foundation certification preferred (v3 or v4); additional ITSM training is a plus
Training or certification in data analytics or visualization (e.g., Power BI, Tableau) desirable.
English

Benefits

Annual global incentive plan-bonus
Large corporation with representation and manufacturing plants in the world
Stable employer in Slovakia, Košice region
Corporate culture – Underpinning everything we do are our values: - Improve care - Deliver results - Grow together - Own it - Do what´s right
Introduction program according to company standards
Development trainings
Career opportunities for internal employees
Referral bonus system
Recognition program
Supplementary pension plan after the trial period with the employer's contribution
Social fund (various support and perks for employees)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT performance reportingKPI managementbusiness intelligencedata visualizationdashboard creationdata analysiscontinuous improvement

Soft Skills

stakeholder engagementdecision-makingautonomy

Certifications

ITIL Foundationdata analytics certificationvisualization certification