Develop long-term partnerships with customers to ensure they become and remain successful through the realization of value.
Achieve a high level of customer satisfaction by advising on application and implementation best practices and providing product adoption and release guidance while serving as a liaison between customers and Contruent’s internal team.
Identify product expansion opportunities through development of adoption strategies and establishment of key business objectives and performance indicators that align to the customers goals.
Review customer complaints and concerns and seek to improve all aspects of the customer experience.
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
Optimize existing processes within the company and actively enhance all Customer Success initiatives.

Requirements

5+ years implementing and/or managing SaaS applications
5+ years of technical/professional experience with project controls or project management applications as a power user and/or implementor is a plus
Proven experience in SaaS implementations, focused on reviewing project plans, governance structure, team composition and other project related artifacts to assess risk and provide best practice guidance
Strong executive communication skills and presence
Bachelors degree in Business or other related degree and/or equivalent years of experience
PMP and/or Risk Management Certification(s) preferred
Ability to travel up to 20%

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SaaS applicationsproject managementproject controlsrisk assessmentbest practice guidanceadoption strategiesperformance indicatorscustomer experience optimizationproduct implementationgovernance structure

Soft Skills

customer satisfactionexecutive communicationliaison skillsproblem-solvingrelationship buildingadvisingprocess improvementstrategic thinkingteam collaborationcustomer advocacy

Certifications

PMPRisk Management Certification