Account Manager

ControlUp

Account Manager managing a portfolio of ~200 accounts for ControlUp, a leader in digital employee experience solutions. Driving customer success and software adoption for improved ROI.

Posted 5/15/2026full-time🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Engage with customers to align customer goals with our solutions
Work closely with CSMs, Solution Engineers, and Professional Services in pursuit of a superlative customer experience
Ensure account retention, development, and growth of lifetime customer value across the portfolio
Drive customer use and adoption of software to ensure maximum license utilization by facilitating successful onboarding and adoption of software, leading to retention, upsell, and cross-sell opportunities
Support POD teams to expand and grow customer accounts by identifying customer needs, educating, and selling additional products in our software portfolio
Monitor and report customers' product experiences and provide consultation and recommendations to improve performance and success

Requirements

What you’ll need

Fluent in Dutch & Fluent (other languages are a plus!)
Proven track record of working in fast-growing SaaS businesses
Prior responsibility for a portfolio of more than 200 accounts across all segments/verticals
Exceptional interpersonal and communication skills with the ability to influence decision-making at all levels
Proven ability to conduct seven-figure renewal negotiations
Exceptional attention to detail, accuracy, proactivity, and the ability to anticipate needs.
Experience in one or more of the following roles: Customer Success Manager/ Renewals /Sales/IT manager, Software Sales
Positive attitude and very customer-centric; always willing to put the customers' needs first.

Benefits

Comp & perks

Some travel required (company events and customer on-sites)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SaaScustomer onboardingaccount managementrenewal negotiationsupsellingcross-sellingcustomer experiencelicense utilizationportfolio managementconsultation

Soft Skills

interpersonal skillscommunication skillsinfluenceattention to detailproactivitycustomer-centricproblem-solvingnegotiationrelationship buildinganticipation of needs