Technical Relationship Manager, Americas
ControlUp
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Support customers using active listening and consultative investigation techniques to deeply understand their needs.
- Provide technical guidance on implementation best practices, solution operation, adoption strategies, performance tuning, and use case enhancement.
- Mentor and coach customers on how to maximize their ControlUp deployment and explore new use cases.
- Act as a trusted advisor to sales and presales teams, providing technical expertise during the sales process.
- Identify and develop technical collateral, including best practices, deployment architectures, and solution guides.
- Maintain deep knowledge of the entire ControlUp product portfolio to ensure effective customer support.
- Provide feedback to management on process and practice improvements.
- Contribute to internal technical projects, such as supporting new product features, benchmarking, troubleshooting, and best practices development.
- Occasionally travel to customer sites as needed (average of 1-2 visits per quarter)
Requirements
- Enterprise IT consulting experience with a strong technical foundation in endpoint management, VDI and application virtualization technologies, the Microsoft ecosystem (including endpoints), and PowerShell scripting.
- A background in roles such as Desktop Engineer, Cloud Engineer, or EUC Specialist, with a proven ability to navigate enterprise IT environments.
- A track record of technical leadership and customer engagement, with the ability to translate complex technical concepts into actionable insights.
- Experience using common AI coding tools (e.g. Cursor, Claude Code, Codex, etc.) to streamline scripting work
- Hands-on experience working in large organizations with Omnissa, Citrix, Azure Virtual Desktop, and/or other VDI technologies.
- Hands-on experience with desktop management.
- PowerShell scripting skills.
- IT consulting.
- Proven ability to design, build, and deliver technology solutions to enterprise customers.
- Experience working with APIs.
- Exceptional interpersonal and communication skills, with the ability to explain technical concepts and risks to stakeholders at all levels.
- Strong organizational, note-taking, and time management skills.
- Ability to speak French, German, Spanish, or Dutch
Benefits
- Global, Not Isolated: You’ll work with a diverse team spanning the US, EMEA, and Israel. We’re known for our vibrant social culture, and once a year, the entire global company comes together for a major offsite to reconnect in person.
- Meaningful Impact: Make a real impact from day one, working with cutting-edge technology in a fast-paced, global environment.
- Collaborative & Growth-Driven: Join a collaborative, empowering culture where learning and professional growth are encouraged.
- True Flexibility: We offer a hybrid model. We care about the output of your expertise, not the hours you spend in a specific chair.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
endpoint managementVDI technologiesapplication virtualizationPowerShell scriptingdesktop managementAPIstechnical leadershipcustomer engagementsolution designtechnology delivery
Soft Skills
active listeningconsultative investigationmentoringcoachinginterpersonal skillscommunication skillsorganizational skillsnote-takingtime managementability to explain technical concepts