Control iD

Customer Support

Control iD

full-time

Posted on:

Location Type: Remote

Location: Brazil

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About the role

  • Provide customer service via phone, email and chat
  • Provide technical support to resolve issues and inquiries
  • Log and track support requests
  • Maintain up-to-date records of customer interactions
  • Participate in team meetings to share experiences and suggest improvements

Requirements

  • Previous customer support experience is a plus but not required
  • Strong communication skills
  • Problem-solving skills
Benefits
  • Meal or food allowance: R$ 32.00 per working day - Sodexo card, no payroll deduction
  • Health plan: Amil - co-payment applies if used
  • Life insurance
  • Total Pass
  • Profit-sharing (PLR)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
communication skillsproblem-solving skills