ServiceNow Developer
NTT DATA Romania
CloudCyber SecurityITSMJavaScriptServiceNow
Systems Engineer
Contrast Security
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $85,000 - $100,000 per year
Job Level
Mid-LevelSenior
Tech Stack
CloudMacOSPythonServiceNow
About the role
- Provide remote IT Service Desk escalation support for North America region users
- Identify and implement best practices to administer a 100% SaaS based systems stack for identity (SSO), messaging, and collaboration tools
- Collaborate with business stakeholders to integrate systems to include Okta SSO and SCIM with SaaS, provisioning, and API automation, and propose, implement, and train on technical solutions
- Focus on enabling user and IT productivity through automation and self service
- Assist with the procurement of laptops and accessories
- Build and maintain the backbone of the technology environment, strengthen security posture, and keep systems performing through automation and industry best practices
Requirements
- 4+ years of experience in an IT Service Desk / Help Desk / Engineer role
- Extensive administrative and troubleshooting experience with macOS and Windows
- Familiarity with ITIL methodology and the use of an incident management tool like Jira Service Management or ServiceNow
- In-depth understanding and experience with user provisioning and lifecycle management within Okta and integrated applications (Slack, Google Workspace, Confluence, Office 365, and other applications)
- Expertise in single sign-on, MDM/UEM, network technologies, and cloud environments
- Excellent customer service skills
- Experience working in a regulated industry subject to GDPR, ISO, or SOC 2 preferred
- The ability to bring awareness of security and automation to all aspects of IT
- Experience with at least one scripting language, such as PowerShell or Python
