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Contour Education

Student Operations Executive

Contour Education

Customer Operations Executive resolving billing and enrollment queries for Contour Education. Ensuring fast, accurate, and warm responses while managing customer concerns.

Posted 7/9/2026full-timeRemote • 🇮🇳 IndiaEntry Level💰 $10,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong written communication skills in English, with a focus on accuracy and warmth in customer interactions. Proficient in managing high volumes of support queries while maintaining ownership and attention to detail.

Highest-signal resume keywords
Customer Support ExperienceStrong Written EnglishAccuracy with NumbersCRM ProficiencyCross-Timezone Collaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Warm CommunicationOwnershipSpeed with Care
Tools & Technologies
CRMPayments Tool
Industry Keywords
Customer-Facing RoleBillingOperationsQuery ResolutionRecord Keeping

About the role

Key responsibilities & impact
  • Give every family a fast first response
  • Resolve the query fully
  • Reply with warmth
  • Clear your queue to zero, daily
  • Keep records clean
  • Own the follow-through

Requirements

What you’ll need
  • Experience in a support, billing, operations, or customer-facing role handling real volume
  • Strong written English: clear, warm, and correct, for families and for an onshore Australian team
  • Accuracy by instinct: with money and enrolment, you double-check before you send
  • Speed with care: you can move fast through a queue without getting sloppy
  • Comfort with numbers and systems: a CRM and a payments tool do not slow you down
  • Ownership by default: you clear your queue, then ask for more, and you raise blockers before they become misses
  • Cross-timezone comfort: your day runs on India hours with overlap into Australian time

Benefits

Comp & perks
  • Fully remote, anywhere in India
  • Competitive compensation, benchmarked to role and experience