Student Operations Executive

Contour Education

Customer Operations Executive resolving billing and enrollment queries for Contour Education. Ensuring fast, accurate, and warm responses while managing customer concerns.

Posted 7/9/2026full-timeRemote • 🇮🇳 IndiaEntry Level💰 $10,000 per yearWebsite

About the role

Key responsibilities & impact

Give every family a fast first response
Resolve the query fully
Reply with warmth
Clear your queue to zero, daily
Keep records clean
Own the follow-through

Requirements

What you’ll need

Experience in a support, billing, operations, or customer-facing role handling real volume
Strong written English: clear, warm, and correct, for families and for an onshore Australian team
Accuracy by instinct: with money and enrolment, you double-check before you send
Speed with care: you can move fast through a queue without getting sloppy
Comfort with numbers and systems: a CRM and a payments tool do not slow you down
Ownership by default: you clear your queue, then ask for more, and you raise blockers before they become misses
Cross-timezone comfort: your day runs on India hours with overlap into Australian time

Benefits

Comp & perks

Fully remote, anywhere in India
Competitive compensation, benchmarked to role and experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Warm CommunicationOwnershipSpeed with Care