Customer Operations Automation Lead

Contour Education

Customer Operations Automation Lead at Contour Education building AI automation for multiple customer inboxes. Focusing on efficiency improvements through automation and AI in customer operations.

Posted 6/13/2026full-timeRemote • 🇮🇳 IndiaSeniorWebsite

About the role

Key responsibilities & impact

Build the automation layer for six inboxes.
Set up the system that handles routine volume on its own.
Build the knowledge base behind the AI responses.
Own the tooling decisions and metrics related to AI interactions.
Make humans and AI work together effectively.

Requirements

What you’ll need

Independent, inside frameworks.
Obsessed with metrics.
Relentlessly resourceful with your own time.
Ability to build a knowledge base an AI agent can answer from.
Configure AI agents, chatbots, and automated routing.
Track deflection rates and push them up over time.
Operator mindset with a focus on building systems to manage repetitive queries.
Hands-on approach, able to write and fix knowledge base articles, chatbot responses, and test flows.

Benefits

Comp & perks

Senior technical compensation, with real flexibility for an exceptional builder.
We pay well for someone who can genuinely ship this.
Whether you want a salary or a contract day rate, we will work with what suits you.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

AI configurationchatbot developmentautomated routingknowledge base creationmetrics trackingsystem automationdeflection rate analysisflow testingarticle writingproblem-solving

Soft Skills

independenceresourcefulnessobsession with metricsoperator mindseteffective collaborationhands-on approachtime managementadaptabilityattention to detailcommunication