Senior Manager – Customer Operations

Contour Education

Senior Manager responsible for building and managing Customer Operations in a remote setting. Leading a team to enhance service delivery in India's education sector.

Posted 5/23/2026full-timeRemote • 🇮🇳 IndiaSeniorWebsite

About the role

Key responsibilities & impact

Own coverage and the operating rhythm
Design the roster and run the shift handovers
Build the leadership layer and hire function leads
Build while the operation is live
Own quality and performance across all five functions
Set the communication standard and build the culture around it
Keep leadership close and provide clear recommendations

Requirements

What you’ll need

7-10 years in customer operations, service delivery, or support operations
2+ years managing through team leads
Sharp written English
Experience advising on performance and exits within your teams
Comfort building with data
EdTech, education services, or student-facing operations background (Nice to Have)
Experience coordinating across AU/India time zones (Nice to Have)
Tooling familiarity: HubSpot, Missive, Aircall, Monday.com (Nice to Have)

Benefits

Comp & perks

Fully remote, anywhere in India
Five day working week
Approximately 9am to 5pm IST
2 to 3 weekly syncs with Australian leadership

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer operationsservice deliverysupport operationsperformance managementdata analysis

Soft Skills

leadershipcommunicationteam managementrecommendation skillscultural building