Contmatic Phoenix

Junior Customer Support Analyst – Fiscal Accounting

Contmatic Phoenix

full-time

Posted on:

Location Type: Office

Location: São Paulo • Brazil

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Job Level

Junior

About the role

  • Provide customer support via chat, answering questions and resolving issues related to Contmatic Phoenix products.
  • Deliver the highest level of support to customers, with a focus on providing extraordinary service.
  • Ensure the delivery of success KPIs related to the support strategy and take actions to achieve individual performance indicators.
  • Be proactive in customer relationships, anticipating potential issues and minimizing customer impact in crisis situations, exceeding expectations and ensuring reliability.
  • Record all customer interactions in the support system, maintaining accurate and detailed records.
  • Participate in training sessions and product/service updates for Contmatic Phoenix.
  • Work closely with other support team members and internal departments to ensure fast and effective resolution of customer issues.
  • Share knowledge and best practices with the team to improve support.
  • Maintain a basic knowledge of the products and services offered by Contmatic Phoenix.

Requirements

  • Basic technical knowledge of tax legislation as applied to Fiscal Department activities, including calculations, invoice issuance and taxation, tax control, and filing of tax obligations.
  • Proficiency in Microsoft Office and Google Workspace (sheets, docs, presentations).
  • Proven experience in customer support.
  • Completed technical education in accounting or currently pursuing a degree in Accounting, Human Resources, or related fields.
Benefits
  • Medical insurance
  • Payroll-deductible loan
  • Life insurance
  • Sesc partnership
  • Day off
  • Dental insurance
  • PLR (profit-sharing bonus)
  • Home-office allowance
  • Childcare assistance
  • Up to 50% tuition discount at partner universities
  • Meal allowance
  • Totalpass (fitness benefit)
  • Discount on language courses (Open English)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supporttax legislationinvoice issuancetax controltax filingMicrosoft OfficeGoogle Workspaceaccounting
Soft Skills
customer serviceproactive communicationproblem-solvingteam collaborationknowledge sharing
Certifications
technical education in accounting