Contmatic Phoenix

Junior Customer Support Analyst – Accounting

Contmatic Phoenix

full-time

Posted on:

Location Type: Remote

Location: Brazil

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Job Level

Junior

About the role

  • Provide customer support via chat, answering questions and resolving issues related to Contmatic Phoenix products
  • Deliver the highest level of customer support, with a commitment to exceptional service
  • Ensure delivery of success KPIs related to the support strategy and drive actions to achieve individual targets
  • Be proactive in building and maintaining customer relationships
  • Record all customer interactions in the support system
  • Participate in trainings and updates on Contmatic Phoenix products and services
  • Work closely with other support team members and internal departments
  • Share knowledge and best practices with the team to continuously improve service delivery

Requirements

  • Completed technical training in Accounting or currently pursuing a degree in Accounting, HR, or related fields
  • Proven experience in customer service
  • Basic technical knowledge of accounting legislation
  • Proficient in Microsoft Office and Google Workspace (spreadsheets, Docs, presentations)
  • Certifications in customer service techniques (preferred)
  • Public speaking/oratory certification (preferred)
  • Experience with the Zendesk platform (preferred)
  • Experience providing support at accounting software companies or accounting firms (preferred)
Benefits
  • Health insurance
  • Dental insurance
  • Childcare allowance
  • Pharmacy discount program
  • Payroll-deductible loans
  • Profit Sharing (PLR)
  • Life insurance
  • Partnership with Sesc
  • Day off
  • Discount on Open English language courses
  • Meal allowance
  • Up to 50% discount on university tuition
  • Totalpass
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicetechnical knowledge of accounting legislationMicrosoft OfficeGoogle WorkspaceZendesk
Soft Skills
exceptional servicecustomer relationship managementproactive communicationteam collaborationknowledge sharing
Certifications
customer service techniquespublic speaking certification