Contmatic Phoenix

Junior Customer Support Analyst – Accounting Department

Contmatic Phoenix

full-time

Posted on:

Location Type: Remote

Location: Brazil

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Job Level

Junior

About the role

  • Respond to customers via chat, answer questions, and resolve issues related to Contmatic Phoenix products
  • Ensure high-quality service that exceeds expectations and builds trust
  • Monitor and meet customer service KPIs, proposing improvements to enhance results
  • Anticipate potential customer challenges and act proactively to minimize impact
  • Record interactions in the support system, ensuring accuracy and thoroughness
  • Participate in ongoing training on the company's products and services
  • Share best practices to improve the team's customer service
  • Maintain basic knowledge of the products and services offered by Contmatic Phoenix

Requirements

  • Technical diploma in Accounting completed, or pursuing a degree in Accounting, Business Administration, or related fields
  • Basic knowledge of accounting legislation applicable to the Accounting Department
  • Experience in customer service
  • Proficiency in Microsoft Office and Google Workspace (Docs, Sheets, Slides)
  • Certifications in customer service techniques and public speaking (a plus)
  • Experience with the Zendesk platform (a plus)
  • Experience supporting accounting software or working in accounting firms (a plus)
Benefits
  • Health insurance
  • Dental insurance
  • Childcare assistance
  • Payroll-deductible loan
  • Profit sharing (PLR)
  • Partnership with SESC
  • Discounts on Senac courses
  • Day off
  • Pharmacy partnership/discounts
  • Home office allowance
  • Life insurance
  • Totalpass
  • Discounts on Cruzeiro do Sul courses
  • Discounts on Open English language courses
  • Meal allowance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceaccounting legislationaccounting software
Soft Skills
communicationproblem-solvingproactiveteam collaborationtrust building
Certifications
customer service techniquespublic speaking