Continental

IT Infrastructure Specialist – Customer Tech

Continental

full-time

Posted on:

Location Type: Hybrid

Location: Sterling Heights • Missouri • New York • United States

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Tech Stack

CloudDNSLinuxTCP/IP

About the role

  • Assist with the installation, configuration, and support of customer-site infrastructure, including networks, POS hardware, and related systems.
  • Support monitoring of system availability, performance, and connectivity at café, events, and micro market locations.
  • Respond to escalated issues from the IT Support team and follow documented troubleshooting procedures.
  • Perform routine maintenance tasks such as patching, upgrades, and equipment replacements under supervision.
  • Assist with basic network troubleshooting involving LAN, Wi-Fi, VPN, and connectivity issues.
  • Support inventory tracking, asset updates, and documentation for customer-site technology.
  • Maintain technical documentation, diagrams, and standard operating procedures as directed.
  • Work closely with Infrastructure Administrators and the IT Infrastructure Manager to learn best practices and standards.
  • Participate in customer-site deployments, upgrades, and technology refresh initiatives.
  • Follow security standards and operational procedures when working with infrastructure and customer environments.
  • Identify opportunities to improve processes, documentation, and support efficiency.
  • Performs other related duties as assigned.

Requirements

  • Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field; equivalent experience considered.
  • Foundational skills understanding required.
  • Foundational understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi).
  • Familiarity with Windows/Linux operating systems and basic server or endpoint administration concepts.
  • Ability to follow troubleshooting processes and escalate issues appropriately.
  • Strong problem-solving skills and a willingness to learn new technologies.
  • Good communication skills with the ability to work with technical and non-technical users.
  • Detail-oriented with a focus on accuracy and documentation.
  • Ability to work effectively as part of a team in a service-driven environment.
  • Interest in growing into infrastructure, cloud, or network administration roles.
Benefits
  • Health Coverage – Medical, Dental and Vision
  • Voluntary Life/AD&D, Short-Term and Long-Term Disability, Critical Illness
  • 401(k)
  • Paid Time Off
  • Wellness Programs
  • Additional Perks
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
network troubleshootingLANWi-FiVPNTCP/IPDNSDHCPWindowsLinuxserver administration
Soft Skills
problem-solvingcommunicationdetail-orientedteamworkwillingness to learnaccuracycustomer serviceprocess improvementescalationtechnical support
Certifications
Associate’s degree in Information TechnologyBachelor’s degree in Computer Science