Senior Infrastructure Support Specialist

Continental Finance Company

Senior Infrastructure Support Specialist II at Continental Finance Company focusing on implementing technology changes and optimizing infrastructure. Collaborating with teams and leading initiatives to ensure minimal downtime and improved operational efficiency.

Posted 5/20/2026full-timeWilmington • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

AWSAzureCloudFirewallsTCP/IP

About the role

Key responsibilities & impact

Focus on the technological side of change, including changes to system processes, infrastructure/application systems, and technologies
Create and deliver strategies and plans to help employees maximize the adoption of innovative programs utilizing effective communication/troubleshooting skills
Continually improve our infrastructure architecture as technology and industry standards evolve
Participate in audits & security reviews, providing required IT documentation and/or information
Perform technical troubleshooting through diagnostic techniques to determine the best solutions
Maintain documentation (Runbooks, How To, SOPs, etc.) and seek opportunities to improve operational awareness
Drive adoption for continuous improvements in accordance with ITIL Framework
Develop project strategies and plans for timely execution of the Tech Operations teams’ objectives
Perform regular maintenance activities in accordance with Compliance and Regulatory guidelines
Troubleshoot and maintain the infrastructure
Assist with implementations on-premises and in the cloud
Lead/facilitate meetings with clients to ensure understanding of company culture and goals
Perform additional duties as assigned
Assist management in leading the team and aligning to company goals

Requirements

What you’ll need

Minimum of a high school diploma or GED
BA or BS Degree is preferred
Minimum of 5 years’ experience working in the Information Technology Industry
Certifications from leading vendors such as CompTIA, Cisco, AWS, or Microsoft are preferred
Knowledge of advanced AWS networking components (VPC Peers, AWS Direct Connect, ELB and API Gateways)
Familiarity with TCP/IP, routing, firewalls, ARP tables, and subnets
Ability to lift 25+ pounds and sit for prolonged periods of time
Excellent analytical and troubleshooting skills
Strong people skills and effective customer interaction skills
Some familiarity with Cloud Technology (AWS, Azure, Google Cloud)
Knowledge of Active Directory and basic Microsoft applications
Ability to work well under deadlines and in a demanding environment
Familiarity with the principles and practice of configuration management and change control
Ability to design, implement and maintain automation and monitoring processes
At least 2 years windows server administration experience
Good understanding of the TCP/IP stack and networking
Ability to lead complex initiatives, delegating tasks appropriately while maintaining accountability for outcomes

Benefits

Comp & perks

Competitive compensation
Benefits in an exciting, fast-paced business casual environment
Hybrid work schedule with three days in the office and two remote workdays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AWS networking componentsTCP/IProutingfirewallsActive DirectoryWindows server administrationautomation processesmonitoring processesconfiguration managementchange control

Soft Skills

analytical skillstroubleshooting skillspeople skillscustomer interaction skillsability to work under deadlinesability to lead initiativeseffective communicationteam leadershipoperational awarenessproblem-solving

Certifications

CompTIACiscoAWSMicrosoft