Continent 8 Technologies

Network Operations

• The operation of the C8’s highly available Global IP/MPLS Backbone built on Juniper MX Routers and EX switches
• The management of all IP Transit and Internet Peering routing
• The network connectivity and routing of customer traffic into C8’s DDoS Platform
• The operations of C8’s corporate networks including Cisco Nexus switches, A10 Load Balancers, Cisco and Juniper Legacy Firewalls
• The operation of managed customer network infrastructure including Cisco ASA Firewalls, Cisco, Juniper, Dell and HP switches
• The provisioning and termination of all customer networks services including IP Transit (IPT), MPLS L3VPNs, MPLS L2Circuits, Cloud Connect (CC) over MPLS L3VPNs/L2Circuits to 3rd Party Cloud Providers
• Managing planned and routine maintenance activities
• Making recommendations and providing technical guidance to solve business problems and improve network availability for customers
• Providing the escalation point for Level1 NOC teams in the resolution of customer service incidents and outages
• Participating in various technology projects on both internal platforms and external customer platforms
• Providing guidance and work leadership to less-experienced operational & support staff
• Monitoring of network availability and performance in order to minimize downtime and optimize routing within each of our regions and to/from the internet
• Creating and maintaining documentation and wikis
• Creating runbooks in order to improve simple, repetitive tasks and processes to increase velocity and quality of the delivery of customer services
• Working with our software teams in defining tools to improve automation and enable infrastructure, configuration and administration scaling at volume
• Provide day-to-day support of the C8 Global Backbone between Asia 23:00 to 07:30 UTC, Europe 07:00 to 15:30 UTC, Americas 15:00 to 23:30 UTC

Network Operations Engineer

Account Manager

• Develop and maintain strong relationships with assigned clients within your territory/cluster.
• Establish a cadence of discovery and solution workshops to identify customer needs and map them to Continent 8’s portfolio.
• Drive adoption of multi-practice solutions, aligning to customer transformation priorities.
• Proactively build, manage, and close pipeline opportunities within assigned accounts.
• Leverage and build technical expertise to position Continent 8 as a trusted advisor in Cloud, AWS, Security, and Network services.
• Collaborate with internal practice leads to deliver compelling proposals and client engagements.
• Track, forecast, and report sales performance in line with company objectives.

Account Manager – EMEA

Security Engineer

• Regional Sales Director (S2-G7) to accelerate revenue growth across North America within Continent 8's cybersecurity portfolio.
• Focus on VAPT, MSOC, and MFA solutions; engage security buyers at all levels; manage the entire sales cycle; build a robust pipeline.
• Identify, qualify, and close new business opportunities; develop territory/account plans; collaborate with marketing; leverage lead generation.
• Engage C-levels, CISOs, IT security leaders, and technical stakeholders; deliver presentations, demos, and proposals; ensure high-touch customer experience.
• Collaborate with cybersecurity technical teams, solution architects, and delivery managers; provide pipeline updates; represent Continent 8 at events.
• Performance metrics: meet quotas, drive new logo acquisition, retain customers, maintain pipeline velocity, optimize sales cycle, improve win/loss ratio and satisfaction.

Network Operations Engineer

Account Manager – EMEA

Regional Sales Director- Cybersecurity