Contexture

Customer Support

• Serve as point of contact for participants through emails, support tickets, and calls regarding questions about HIE support.
• Diagnose and resolve non-technical and technical issues.
• Manage user in the appropriate environment.
• Troubleshoot and resolve data and platform issues.
• Triage incoming service requests and escalate as needed.
• Maintain effective working relationships with internal stakeholders and external participants.
• Document outcomes of support in the ticketing system.
• Manage patient consent status in appropriate platform.
• Process Request for Information (ROIs) submitted by patients.
• Respond to support requests via email, ticketing system, or phone within SLA guidelines.
• Follow standard help desk procedures.
• Monitor call queue, call backlog, and open calls.
• Monitor logs, systems and/or accounts.
• Stay current with system information, changes, and updates.
• Provide after-hours support in on-call rotation.
• Provide tier 1 internal helpdesk support for contexture employees and escalate tier 2 issues as needed.
• Works with vendor support contacts to resolve technical issues.
• Works collaborative with IT and BAM team to ensure business applications systems are used in accordance with approved Contexture role-based access control policy.
• Performs other related duties as assigned.

Client Support Specialist

Data Engineer

• Develop, implement, and maintain enterprise data management solutions
• Assist with the development, implementation, and maintenance of an overall organizational data strategy
• Design and build data processing flows to extract data from various sources
• Load data into data storage systems
• Transform data using industry-standard techniques

Senior Data Engineer

Accountant

• Performing balance sheet reconciliations.
• Analyzing financial information and preparing internal financial reports.
• Significant involvement in month-end close.
• Assisting with audit preparation.
• Completing the timely filings of financial/tax reports and compliance reports as assigned and required.
• Developing and documenting department procedures and internal controls.
• Understanding and making improvements to internal accounting processes.
• Collaborating with finance team members and other department staff to sustain and strengthen the financial health of the organization.
• Performs other related duties as assigned.

Senior Accountant

General

• The Senior Quality Improvement Advisor will be responsible for a variety of tasks related to supporting design and implementation of strategic plans for healthcare delivery transformation and population health initiatives.
• Engage with diverse participant groups both in person and virtually to assess data and reporting needs, support quality improvement initiatives, and strengthen relationships with participants and stakeholders.
• Monitors progress, manages risks, and ensures timely delivery of program milestones.
• Collaborate with Contexture teams to support monitoring and validating data reports, support development of technical assistance roadmaps, and others.

Senior Quality Improvement Advisor

• The Senior Accountant is responsible for assisting the Controller with the day-to-day accounting operations of Contexture in compliance with Generally Accepted Accounting Principles (GAAP).
• This role includes active involvement and interaction with different departments.
• Performing balance sheet reconciliations.
• Analyzing financial information and preparing internal financial reports.
• Significant involvement in month-end close.
• Assisting with audit preparation.
• Completing the timely filings of financial/tax reports and compliance reports as assigned and required.
• Developing and documenting department procedures and internal controls.
• Understanding and making improvements to internal accounting processes.
• Collaborating with finance team members and other department staff to sustain and strengthen the financial health of the organization.
• Performs other related duties as assigned.