Contexture

Manager

• Collaborates with communities, Participants, and internal team members to sell Contexture’s products and services
• Develops relationships with Participants to demonstrate Contexture’s value proposition and secure new contracts
• Manages activities related to building and maintaining positive Participant relationships and effectively managing accounts
• Creates presentations and collaborates with marketing/communications to define messaging for Contexture products and services
• Responsible for managing lead development and sales status reporting
• Responsible for contract life-cycle management, including drafting necessary HIE agreements
• Maintains current and accurate information in business applications

Engagement Manager

• Provide positive leadership, daily supervision, and management of a team supporting various interface engines and interfaces.
• Drive integration approaches, efforts, and decisions to maximize efficiency, supportability, scalability, and security.
• Coordinate with the other Contexture department leads to ensure that all HIE/HIT services are delivered on time, error-free and that they meet organizational and customer service expectations.
• Effectively manage team staff recruitment, hiring, training, creating on-boarding plans, mentoring, procedures, departmental practices, performance appraisals, disciplinary actions, and staffing recommendations.
• Serve as a technical expert for internal and external stakeholders as it relates to Contexture interface and interoperability solutions, HL7 Standards, integration architecture, with the ability to make, stand by and support decision making.
• Develop and implement policies and procedures which foster and sustain best practices for the department and group’s repeatable implementation methodologies, including providing technical voice to requirements, developing implementation guides and interface specifications, implementation plans, and transitioning new products and projects to operations.
• Create and manage team goals and performance metrics based on Contexture’s overall annual goals and KPIs.

Manager, Integrations

Solutions Engineer

• Manage all technical aspects of highly visible, multifaceted projects under a well-defined project management methodology to meet project goals and objectives.
• Ensure successful delivery of HIE services, products, and software.
• Analyze interface specifications and HL7 messages/CCDA documents for implementation projects.
• Strategically collect, retain, and normalize meaningful data from Contexture participants for current and future use.
• Troubleshoot and manage technical issues during Data Analysis, Build, QA, UAT testing, and postproduction support with participants and vendors.
• Ensure that solutions are aligned to customer needs and requirements.
• Work with internal and external customers leads the creation of the functional specification and system arrangement (equipment) within budget and on schedule.
• Drive reliable and best practice technical solutions to complex problems during the implementation process.
• Customize delivery that is interoperable with diverse systems.
• Help to scope and define integration projects, including participation in integration discovery and scoping meetings with participants and their vendors.
• Document integration requirements and project deliverables and provide this to the sales team for incorporation into billable SOWs as needed.
• Interface with the Outreach team and the participant’s vendor when needed, to coordinate key customer delivery activities.
• Help to identify gaps between business requirements and technical design solution documents, ensuring products are developed to include scalability for future project implementations, supportability for operations, and adequate reporting/logging.
• Lead technical discussions between community participants and vendors to establish network connectivity to HIE and configure software solution according to desired clinical workflow for hospitals, labs, payers, physician practices, and any new participants.
• Escalate critical issues having significant organizational or project impacts to leadership.
• Facilitate and encourage participant commitment and collaboration to meet all interface specification requirements and HIE Gold Standards to alleviate defects in future project phases and postproduction.
• Perform technical consultant duties to internal teams, participants, and vendors on related areas.

Technical Integration Solutions Manager

Data Analyst

• Develop, implement, and maintain data analysis and reporting solutions
• Support internal and external customers in data activities
• Transform data using industry-standard techniques
• Conduct research on data methodologies and tools
• Collaborate with data teams to ensure data flow

Senior Data Analyst

• Oversight of standard report production for data services staff
• Coordination with cross functional teams to ensure timely standard report implementations
• Ensure quality assurance of standard report implementations by staff
• Maintain and update reporting documentation, including report specifications
• Provides daily supervision and management of assigned staff
• Maintain allocated staffing levels including leading recruitment efforts and creating onboarding plans for new or transferred employees
• Ensure high level of data availability implementing and improving processes that ensure the stability and performance of our data products
• Support and implement strategic business plans and processes to support the successful management of Contextures Data Services
• Create solutions that adhere to privacy, governance, legal, compliance and other standards
• Maintains, enhances, and broadens knowledge and skills related to data management and data access tools and applications and industry best practices

Manager, Data Services

Project Manager

• Providing guidance on PMO policies and processes
• Overseeing project management staff
• Collaborating with other department leaders to define, prioritize, and assign projects
• Drive resource management approaches and improvements for internal team and other teams engaging in project activities
• Ensuring projects are managed efficiently and on time, while upholding the company's PMO standards
• Drive Project Portfolio Management best practices and standards that will improve productivity, support decision making and realize targeted business outcomes

Director, Project Management Office

• Collaborates with communities, Participants, and internal team members to sell Contexture’s products and services.
• Develops relationships with Participants to demonstrate Contexture’s value proposition and secure new contracts.
• Works closely with counterpart when new sales opportunities have been identified.
• Responsible for meeting sales goals and qualifying leads from digital campaigns, conferences, trade shows, etc.
• Manages and reports on lead development.
• Creates presentations and collaborates with marketing/communications.
• Demonstrates HIE applications in various settings.
• Communicates the benefits of Contexture’s products and services, including explaining fee schedules.
• Maintains strong relationships with key stakeholders.

• Collaborates with communities and internal team members to sell Contexture’s products and services
• Develops relationships with Participants to demonstrate value proposition and secure contracts
• Manages activities related to building and maintaining positive Participant relationships
• Qualifies leads from digital campaigns, conferences, trade shows, and other sources
• Creates presentations and collaborates with marketing to define messaging
• Responsible for communicating business, technical and financial benefits of products and services
• Performs contract life-cycle management and maintains accurate information in business applications
• Participates in defining approach and priorities for product enhancements and growth

• The Engagement Solutions Manager (ESM) collaborates with Contexture internal teams to support sales execution and operations.
• Qualify leads and promptly and effectively transition leads to the Engagement Managers.
• Develop client relationships and work with the team to become a long-term trusted health information exchange partner.
• Responsible for managing attestation and the patient rights processes, forms, verification, etc.
• Utilize business application reports to support sales operations, identify new revenue opportunities, and provide information for other Contexture teams.
• Explain use cases for current Contexture products to a wide variety of Contexture participant types.
• Create presentations and collaborate with marketing/communications to define messaging and materials.
• Build and maintain strong, long-lasting relationships with influencers inside the Participant organization.
• Demonstrate HIE application in small group and large group settings, online and in person.
• Responsible for initiating onboarding activities, fulfilling necessary requirements for solution implementation, and collaborating with the relevant Contexture teams to ensure participants go-live with HIE services.
• Prepare reports on account status and identify up-sell opportunities with current Participants.

Engagement Solutions Manager

Customer Support

• Serve as point of contact for participants through emails, support tickets, and calls regarding questions about HIE support.
• Diagnose and resolve non-technical and technical issues.
• Manage user in the appropriate environment.
• Troubleshoot and resolve data and platform issues.
• Triage incoming service requests and escalate as needed.
• Maintain effective working relationships with internal stakeholders and external participants.
• Document outcomes of support in the ticketing system.
• Manage patient consent status in appropriate platform.
• Process Request for Information (ROIs) submitted by patients.
• Respond to support requests via email, ticketing system, or phone within SLA guidelines.
• Follow standard help desk procedures.
• Monitor call queue, call backlog, and open calls.
• Monitor logs, systems and/or accounts.
• Stay current with system information, changes, and updates.
• Provide after-hours support in on-call rotation.
• Provide tier 1 internal helpdesk support for contexture employees and escalate tier 2 issues as needed.
• Works with vendor support contacts to resolve technical issues.
• Works collaboratively with IT and BAM team to ensure business applications systems are used in accordance with approved Contexture role-based access control policy.
• Performs other related duties as assigned.

Client Support Specialist

Data Engineer

• The Junior Data Engineer will work as part of the Data Management team to derive business value from enterprise data by implementing technical specifications provided by the Data Architect and Director of Data Operations & Engineering, including data storage, processing, transformation, ingestion, consumption, and automation.
• This role will work with multiple healthcare data sources and cross-functional teams to establish integrated datasets across legacy and greenfield data systems/platforms.
• Develop, implement, and maintain enterprise data management solutions to enable organizational business intelligence, reporting, visualization, and analysis.
• Assist with the development, implementation and maintenance of an overall organizational data strategy that is in line with business processes.
• Design and build data processing flows to extract data from various sources, such as databases, API endpoints, and flat files.
• Load data into data storage systems, specifically Microsoft SQL Server, MongoDB, and Snowflake.
• Transform data using industry-standard techniques such as standardization, normalization, de-duplication, filtering, projection, and aggregation.
• Build and maintain data processing environments, including hardware and software infrastructure.
• Collaborate with data producers, consumers, and subject matter experts to ensure smooth dissemination and flow of data within the organization.