Context Travel

Operations

• Context’s Delivery team ensures the seamless execution of exceptional cultural experiences for all stakeholders—clients, travel advisors, guides, vendors, venues, and partners. We create highly personalized experiences while maintaining smooth and efficient operations. We are seeking a Delivery Associate for our France, Central & Northern Europe (FraNCE) region, to support operational workflows (primary focus) within our portfolio, fulfillment, and guide community functions, as well as client and advisor communications for our high-quality tours. The role reports into the FraNCE Delivery Director (based in France).
• [Primary focus] Provide operational and administrative support across our regional portfolio, fulfillment, and guide community functions, including: Ensure portfolio fulfillability by verifying tours are accurately displayed, correctly configured, and fully prepared for delivery and making adjustments as needed Support product development through research and assistance with the creation of new tour offerings Carry out 1:1 guide communications related to scheduled tours and daily operational needs Partner with regional fulfillment staff, contractors, and external vendors to ensure accurate and seamless delivery of tours Process financial transactions including vendor and guide invoicing in a timely and accurate manner Sales and customer support Nurture strong relationships with both first-time and returning clients and advisors Provide expert guidance on our brand, product portfolio, and the destinations we serve Assist with booking, modifying, and managing orders efficiently Client value maximization: Identify opportunities to upsell and cross-sell thoughtfully, maintaining warmth and discretion Ensure accurate and timely transfer of essential client information to fulfillment teams, partners, and on-the-ground guides ​​Develop a thorough understanding of end-to-end operations to offer clients clear information, personalized suggestions, and actionable guidance Proactively identify and escalate client pain points, collaborating across teams to continuously improve processes and service Additional responsibilities: Mentor and train seasonal contractors and Delivery colleagues Actively contribute to weekly Delivery team and cross-regional meetings Participate in region-agnostic initiatives

Operations Delivery Associate

Backend Engineer

Welcome to Context Travel! Context Travel is a provider of cultural & historical tours in over 50 world capitals.
We’re completely changing the way cultural travel works - as experiences move from an afterthought to the center of a trip.
We have a really special product that has impacted thousands of lives.
We've been a certified B Corp since 2011 and pioneer in responsible approaches to business practice and travel.
We try hard to be a flat organization and idea meritocracy.
We care deeply about the employee experience and helping team members achieve their goals & be their best at Context.
All of our full-time employees are also shareholders.
Our Team: We’re a tiny, senior-leaning team that ships end-to-end on a modern yet 15+ years old Rails monolith (Rails 8 + Hotwire).
We practice Shape Up - from framing to shaping to betting to building and back to framing.
You’ll work closely with product (no ticket waterfalls), own meaningful chunk of work across the stack, and watch your work land with real travelers and experts.
We’re remote-first with at least 4 hours of overlap with U.S. Eastern Time. No meetings by default.
We pair when it’s useful, write just-enough tests, and practice proof-before-posture: we say it after we’ve shown it in the field.
This Role: We’re hiring a seasoned senior full-stack developer with strong product instincts.
You have deep experience with Ruby on Rails as a full-stack framework, plus strong fluency in JavaScript, HTML, and CSS.
We run a majestic Rails monolith (Rails 8) with Hotwire - enjoying the leverage of a one-person framework.
We deploy on Heroku via pipelines, use GitHub Actions for CI, and maintain UAT and production environments with a pragmatic testing strategy.

Operations Delivery Associate

Senior Rails Developer, Hotwire, Shape-up