Customer Success Advocate, I

Contentstack

Customer Success Advocate managing a high-volume portfolio of long-tail customer accounts. Supporting customer engagement through proactive outreach programs in a SaaS environment.

Posted 4/27/2026full-timeRemote • 🇮🇳 IndiaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage a high-volume portfolio of long-tail customer accounts using a scaled engagement model
Execute proactive outreach programs, including newsletters, in-product messaging, and lifecycle email campaigns
Ensure customers receive relevant technical and educational resources aligned to onboarding, training, adoption milestones, and renewal timelines
Maintain full ownership of CRM data accuracy, keeping account status, contacts, and health indicators up to date
Monitor product usage, engagement signals, and health indicators to identify potential expansion or upsell opportunities
Route qualified leads to Customer Success Managers (CSMs) or leadership using defined workflows and tools
Provide supporting documentation and account insights to assist with larger renewals or commercial conver

Requirements

What you’ll need

3-6 Years of experience in a similar role
Detail-oriented and curious about how SaaS products work
Ability to manage a portfolio of long-tail customer accounts
Proactive communication skills for outreach programs
Familiarity with CRM data management

Benefits

Comp & perks

Interesting Work | We hire curious trendspotters and brave trendsetters. This is NOT your boring, routine, cushy, rest-and-vest corporate job. This is the “challenge yourself” role where you learn something new every day, never stop growing, and have fun while you’re doing it.
Tribe Vibe | We are more than colleagues, we are a tribe. We have a strict “no a**hole policy” and enforce it diligently. This means we spend time together - with spontaneous office happy hours, organized outings, and community volunteer opportunities. We are a diverse and distributed team, but we like to stay connected.
Bragging Rights | We are dreamers and dream makers. Our efforts pay off and we work with the most prestigious brands, from big-name retailers to airlines, to professional sports teams. Your contribution will make an impact with many of the most recognizable names in almost every industry including AirFrance KLM, ASICS, Burberry, Mattel, Mitsubishi, Walmart, and many more!
One Team One Dream | This is one of our values, and it shows. We don’t believe in artificial hierarchies. If you’re part of the tribe, you have an opportunity to contribute. Your voice will be heard and you will also receive regular updates about the business and its performance. Which, btw, is through the roof, so it’s a great time to be joining…

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

CRM data managementcustomer account managementemail campaignsoutreach programsproduct usage monitoringengagement signals analysisupsell opportunity identificationdocumentation support

Soft Skills

detail-orientedcuriosity about SaaS productsproactive communication