Contentstack

Manager

• Define and execute the strategic vision for customer adoption and advocacy.
• Establish frameworks and KPIs for measuring adoption, value realization, and advocacy impact.
• Bring customers from both sides of our recent acquisition into one unified community and adoption journey.
• Build programs that drive product adoption and customer success, from onboarding to advanced use cases.
• Partner with Customer Success to provide best practices content, playbooks, benchmarking, and success metrics. Own customer communication channels (email, community hub, webinars, user groups) to strengthen engagement.
• Design and scale high-impact programs such as Customer Advisory Boards, executive forums, and user groups.
• Lead our customer advocacy engine, turning happy users into public champions through speaking opportunities, case stories, and community contributions.
• Coach and support customers to confidently share their stories on stage, in media, and with analysts.
• Build and nurture executive relationships with customer champions, developing them into long-term advocates.

Senior Manager, Customer Adoption & Advocacy

Sales

• Enhancing the productivity and effectiveness of Sales and Customer Success teams including soft skill training with third-party programs
• Collaborating with Product Management and Product Marketing to develop effective and impactful outcome focused training for new products
• Developing and implementing strategies for ramping up new employees
• Focusing on developing repeatable, scalable training strategies utilizing WorkRamp
• Leveraging CRM and sales enablement tools to optimize processes
• Utilizing data-driven insights to refine sales strategies and training approaches
• Creating and presenting engaging training materials and sessions for diverse audiences
• Supporting the GSO Enablement team’s goals in providing self-service enablement for our internal teams, customers, prospects and partners on Contentstack products through collaboration and content creation
• Connecting people and processes to foster a collaborative environment
• Developing sales engagement strategies and playbooks
• Adapting training techniques to suit various cultural contexts and audiences

Senior Sales Enablement Specialist

Solutions Engineer

• Collaborate with clients to understand their data architecture, business objectives, and technical requirements.
• Provide expert consultation on Contentstack Real-time CDP enablement, configuration, and optimization.
• Lead discovery sessions to design tailored architecture solutions that align with customer goals.
• Act as a trusted advisor, delivering best practices for data unification, segmentation, and activation.
• Oversee implementation, configuration, and deployment of Real-time CDP.
• Design scalable, high-performance architectures tailored to customer ecosystems.
• Provide architecture guidance on integration with third-party systems (CRM, marketing automation platforms, data lakes, paid media, email marketing platforms, etc.).
• Analyze and consult on optimizing data ingestion pipelines and API integrations.
• Provide hands-on enablement consulting and product training to customer teams.
• Define data modeling strategies to enable effective segmentation and personalization.
• Guide customers on data governance, privacy, and compliance best practices.
• Recommend architectural enhancements to improve performance and reliability.
• Partner with Customer Success, Sales, and Product teams to align on customer goals.
• Create and maintain technical documentation, architecture diagrams, and deployment guides.
• Share insights and feedback with Product and Engineering to influence platform improvements.
• Contribute to best practice frameworks and reusable solution assets.

Senior Solutions Architect – DXP

Account Executive

• Contentstack is on a mission to deliver the world’s best digital experiences through a fusion of cutting-edge content management, customer data, personalization and AI technology. Iconic brands, such as AirFrance KLM, ASICS, Burberry, Mattel, Mitsubishi and Walmart, depend on the platform to rise above the noise in today's crowded digital markets and gain their competitive edge.
• Contentstack and its employees are dedicated to the customers and communities they serve. The company is recognized for its unmatched customer care and tradition of giving back globally through the Contentstack Cares program, including proud support of Pledge 1% and Girls Who Code.
• Learn more at www.contentstack.com.
• What Are We Looking For? Contentstack is looking for an enthusiastic, self-driven Enterprise Account Executive preferably based in the US Pacific Time Zone (PST) to join our fast-paced, high-performing team of sales professionals looking to rise through the ranks as we continue to build upon a winning culture within the MACH Alliance and MarTech space. You will be the first point of contact with potential customers and set the tone for future client experiences.
• You will be critical in driving business growth by identifying, building, and nurturing new customer relationships. Your consultative sales and relationship-building expertise will be essential to achieving and exceeding sales targets.
• Our ideal candidate is hard-working and highly motivated to execute the sales plan. You think outside of the traditional cadence and social selling realm. You value cold calling, personalized email outreach, and can leverage buyer personas within Enterprise accounts. Above all, you are passionate about innovating in the composable DXP space, delivering the best possible customer experience. Here\'s what you\'ll be doing:
• Develop and execute a comprehensive sales strategy for your territory to achieve revenue targets and expand our customer base
• Initiate meaningful conversations to understand customer needs and pain points and tailor solutions accordingly
• Work closely with the Business Development Representative to find and develop new opportunities
• Leverage Contentstack Partners to discover and run co-sell opportunities
• Qualify and drive opportunities using MEDDPICC
• Lead negotiations and contract discussions, ensuring mutually beneficial outcomes
• Work closely with cross-functional teams to develop and present compelling proposals that address customers’ needs
• Stay ahead on market trends, industry shifts, and competitor activities to inform sales strategies
• Utilize insights to position Contentstack as a solution provider that as unique value
• Monitor and analyze sales metrics, forecasts, and performance data to assess progress and make data-driven decisions
• Provide regular updates to management on sales performance, strategies, and market insights
• What Really Gets Us Excited About You? • 6-10 years of quota-carrying enterprise software or technology sales experience in a New Business role
• Demonstrable experience in strategic selling: strategy, relationship, and organization mapping, etc.
• Enterprise SaaS (Software as a Service) experience within a fast-paced/high-growth business is required
• You are motivated by hunting your own accounts and closing enterprise-level deals
• Experience leveraging Business Development Representatives
• Consistent track record of exceeding quota (top 10% of your company) in past positions
• Demonstrated consistent improvement in performance (against individual direct sales quotas of approx $1M+)
• Sales Methodology training and strong customer references preferred
• Experienced in account analysis methodologies, such as MEDDPICC, preferred
• Experience with the content management industry is a big plus
• MACH tech stack experience is also a big plus
• A bachelor’s or university degree is preferred but not required
• Some travel is exciting to you and is required
• Salary for this role ranges between $120,000 - 140,000 plus variables based on skill set and experience
• What Do We Offer? • Interesting Work | We hire curious trendspotters and brave trendsetters. This is NOT your boring, routine, cushy, rest-and-vest corporate job. This is the “challenge yourself” role where you learn something new every day, never stop growing, and have fun while you’re doing it.
• Tribe Vibe | We are more than colleagues, we are a tribe. We have a strict “no a**hole policy” and enforce it diligently. This means we spend time together - with spontaneous office happy hours, organized outings, and community volunteer opportunities. We are a diverse and distributed team, but we like to stay connected.
• Bragging Rights| We are dreamers and dream makers. Our efforts pay off and we work with the most prestigious brands, from big-name retailers to airlines, to professional sports teams. Your contribution will make an impact with many of the most recognizable names in almost every industry including AirFrance KLM, ASICS, Burberry, Mattel, Mitsubishi, Walmart, and many more!
• One Team One Dream | This is one of our values, and it shows. We don’t believe in artificial hierarchies. If you’re part of the tribe, you have an opportunity to contribute. Your voice will be heard and you will also receive regular updates about the business and its performance. Which, btw, is through the roof, so it’s a great time to be joining…

Enterprise Account Executive

Sales Engineer

• Contentstack is looking for a Sr. Sales Engineer - DXP specializing in Data & Insights and CDP technologies. You will play a critical role in delivering the value of Contentstack’s data-driven personalization solutions. You will partner with Account Executives and Solution Architects to understand customer challenges, demonstrate technical value, and design solutions that help organizations unlock the full potential of their content and audience data. This role is ideal for someone with hands-on experience in CDPs and CMS platforms, a solid understanding of web personalization, and the ability to translate complex data strategies into clear business outcomes. Here's what you'll be doing:
• Collaborate with sales teams to understand customer requirements and deliver tailored product demonstrations that showcase Data & Insights capabilities.
• Architect solutions that integrate Contentstack’s Data & Insights platform with customer environments, including web analytics, personalization engines, and real-time event tracking.
• Lead technical evaluations, proof-of-concepts, and pilot projects to ensure the successful adoption of CDP and personalization features.
• Act as a trusted advisor to customers, providing best practices for data integration, identity resolution, audience segmentation, and omnichannel personalization.
• Differentiate Contentstack’s composable Data & Insights platform from legacy martech systems, emphasizing flexibility, speed-to-market, and ROI.
• Support enterprise sales cycles with RFP responses, solution diagrams, and technical deep-dives.
• Partner with Customer Success, Product, and Engineering teams to ensure smooth onboarding and long-term customer satisfaction.
• Relay customer feedback to Product Management and Engineering to influence roadmap priorities and feature development.
• Some travel is required.

Senior Manager, Customer Adoption & Advocacy

Senior Sales Enablement Specialist

Senior Solutions Architect – DXP

Enterprise Account Executive

Senior Sales Engineer – DXP