Manager

• Define and execute the strategic vision for customer adoption and advocacy.
• Establish frameworks and KPIs for measuring adoption, value realization, and advocacy impact.
• Bring customers from both sides of our recent acquisition into one unified community and adoption journey.
• Build programs that drive product adoption and customer success, from onboarding to advanced use cases.
• Partner with Customer Success to provide best practices content, playbooks, benchmarking, and success metrics. Own customer communication channels (email, community hub, webinars, user groups) to strengthen engagement.
• Design and scale high-impact programs such as Customer Advisory Boards, executive forums, and user groups.
• Lead our customer advocacy engine, turning happy users into public champions through speaking opportunities, case stories, and community contributions.
• Coach and support customers to confidently share their stories on stage, in media, and with analysts.
• Build and nurture executive relationships with customer champions, developing them into long-term advocates.

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