Contentsquare

Technical Account Manager

Contentsquare

full-time

Posted on:

Location Type: Hybrid

Location: Cairo • Egypt

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About the role

  • Working directly with a handful of marquee accounts, focusing on ensuring their ongoing success with our company
  • Hosting recurring meetings for your customers
  • Acting as an internal champion for your customers with all Contentsquare teams
  • Handling standard escalation management for your accounts
  • Acting as a product adoption expert for your customers, including running sessions for them to do light product education
  • Helping ensure your customers are following Contentsquare best practices
  • Scoping new Contentsquare projects for your customers
  • Performing project management for large Contentsquare projects your customers are working on
  • Contentsquare product administration and maintenance assistance
  • Providing Contentsquare platform configuration assistance
  • Triaging critical issues in conjunction with the Customer Support team
  • Creating and maintaining a customer ‘account plan’, including documentation on key areas of your customer’s configuration and usage details
  • Creating and distributing regular reports to your customers

Requirements

  • 5+ years’ experience in providing customer facing support to Enterprise Accounts
  • Strong communication and interpersonal skills
  • Excellent written abilities and organizational skills
  • Experience working with a range of customers, from individual contributors to C-levels
  • You have experience with JavaScript, HTML, CSS
  • Bachelor's degree in computer science/Information technology or equivalent
  • Ability to work in a fast-paced startup SaaS environment
  • Strong desire to teach new customers about the platform
  • Experienced in working in a web-based company, SaaS environment a plus!
  • Experience in JIRA, Zendesk and Salesforce a plus!
Benefits
  • Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year
  • Work flexibility: hybrid and remote work policies
  • Generous paid time-off policy (every location is different)
  • Wellbeing and Home Office allowances
  • A Culture Crew in every country we’re based in to coordinate regular activities for employees to get to know each other and bond outside of work
  • Every full-time employee receives stock options, allowing them to share in the company’s success
  • We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts
  • And more benefits tailored to each country

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
JavaScriptHTMLCSSproject managementproduct adoptionproduct educationplatform configurationescalation managementcustomer account planningreport creation
Soft skills
communication skillsinterpersonal skillsorganizational skillswritten abilitiescustomer advocacyteaching skillsproblem-solvingrelationship managementadaptabilitycollaboration
Certifications
Bachelor's degree in computer scienceBachelor's degree in Information technology