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Senior Customer Success Manager
ContentooSenior Customer Success Operations Specialist managing operations and workflows for Enterprise clients at Contentoo. Ensuring smooth client onboarding and process improvements in the Customer Success team.
About the role
Key responsibilities & impact- Keep day-to-day operations running smoothly for Enterprise clients
- Track workflows, timelines, and deliverables
- Help onboard new clients and support their expansion using set processes
- Spot any process issues and flag them to the Customer Ops lead
- Help roll out new or improved workflows for Enterprise clients
- Write clear SOPs to keep work consistent
- Support teams as they adopt new workflows
- Work closely with Talent, Product, and CS teams to keep things on track
- Make sure CS data is accurate and up to date
- Keep dashboards clear and useful for the CS team and leadership
- Manage CS tools: updating playbooks, workflows, and automation features as needed
Requirements
What you’ll need- 3 to 4 years of experience in operations and project management
- Experience in designing and implementing successful workflows from scratch
- Strong analytical skills and confidence in working with data
- Strong organisational skills and attention to detail
- Comfortable managing priorities across multiple external and internal stakeholders
- A process-oriented mindset and willingness to document and follow structured workflows
- Experience in the marketing, SaaS or agency environments is a plus
- You are fluent in English, both verbally and in writing
Benefits
Comp & perks- Hybrid / remote-friendly working
- 25 paid holidays
- Monthly Alleo budget
- Solid pension plan
- 1-1 Customer Success coaching
- Content knowledge classes
- CSM career development framework
- Laptop of your choice (HP or Mac)
- All the office and home-working supplies you need
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
operations managementproject managementworkflow designdata analysisSOP writingautomation features management
Soft Skills
analytical skillsorganizational skillsattention to detailprocess-oriented mindsetcommunication skills