Deliver pre-sales activities including solution demonstrations, presentations, technical guidance, proof of concepts, and RfX responses
Act as the go-to technical expert on Ping Identity solutions for customers, partners, and internal teams
Establish enduring relationships with customers and become their trusted advisor
Collaborate with the sales team to deliver revenue, focusing on Qualification, Discovery, and Technical Proof phases
Coordinate pre-sales efforts with post-sales service delivery teams throughout the sales cycle
Lead customer-facing meetings, remotely and in-person, delivering presentations, whiteboarding sessions, and demonstrations
Provide insightful feedback on product enhancements and customer needs to product owners
Mentor junior team members both formally and informally
Develop subject matter expert-level knowledge of at least one Ping Identity solution and serve as an expert resource
Travel 15% to 40% as needed to support customer engagements
Requirements
Bachelor’s degree in computer science or equivalent field, or 5+ years' experience with enterprise-level software systems in a customer-facing role
Proficiency in English; additional languages are beneficial
Deep knowledge of standard identity protocols: SAML, WS-Fed, OAuth, OIDC, and SCIM
Experience with REST interfaces
Deep knowledge of technologies that underly identity solutions: LDAP (including Active Directory), SSL/TLS, PKI, RADIUS, SQL, DNS, JDBC
Experience with one or more modern programming languages and web technologies: JavaScript, Python, Node.js, HTTP, HTML, CSS, JSON, Java
Expertise in developing and delivering technical presentations, workshops, customized demonstrations, and proof of concepts
Strong communication and customer service skills
Ability to link technical capabilities to customer needs
Ability to work with a high level of self-direction and collaboratively with team and customers
Knowledge of IAM concepts: Authentication, Authorization, Federation, Single Sign-On, User Lifecycle Management, Provisioning, Governance, Workflow
Eagerness to learn; expertise in specific business areas or industry verticals is a bonus
Familiarity with infrastructure, networking technologies, and cloud service providers
Able to travel 15% to 40% as needed
Preferred: Installation/configuration of IAM technologies (ForgeRock, Ping, Okta, Auth0, Sailpoint, CA, Oracle or similar)
Preferred: Experience with web application servers and operating systems: Windows, Mac, RedHat, Ubuntu, Apache, Nginx, Tomcat
Preferred: Experience with DevOps processes and platforms such as GitHub, Terraform, Kubernetes, and Helm, and deployment in AWS, Microsoft Azure, Google Cloud Platform
Preferred: Successful delivery of a SaaS-based IAM solution