Senior Customer Reliability Engineer

Content Conspiracy

full-time

Posted on: 9/24/2025

Origin: • 🇺🇸 United States • Colorado

✨ AI Apply

💰 $121,000 - $135,000 per year

Senior

AWSAzureCloudDistributed SystemsDockerGoGoogle Cloud PlatformKubernetes

About the role

Investigate and resolve customer issues on our cloud platform, acting as a technical expert for our support team
Work with our Site Reliability Engineering (SRE) and Support teams to quickly respond to critical customer issues with the right level of urgency
Define and enhance the workflows and processes used by the CRE and SRE teams to improve collaboration and communication with our customer support teams
Identify opportunities to automate and improve the tools and capabilities we use to address customer issues
Participate in planning discussions to identify and address areas for platform improvement
Help lead and coordinate the CRE function within the region, ensuring we consistently meet customer expectations
Act as a bridge between customers, support teams, and core engineering teams to ensure the global cloud platform runs smoothly and efficiently

Hands-on experience with Cloud Platforms (AWS, Azure, GCP, etc.)
Experience with containerization technologies, including Docker
Experience with orchestration technologies, including Kubernetes
Experience with programming languages
Proven experience in defining and implementing automation
Experience using Git in a team environment (pull requests, branching, etc.)
Experience with scalable, distributed systems architecture (preferred)
In-depth knowledge of networking, including routing, security, and performance (preferred)
Experience with the Go programming language (preferred)
A strong understanding of identity and access management (IAM) (preferred)
Experience with the instrumentation and management of automated deployments (preferred)
Experience in resolving customer deployment issues (preferred)