Customer Success Manager

• Manage the deployment strategy for a variety of customers
• Plan, organize, and manage all phases of the deployment lifecycle to ensure successful delivery on schedule
• Actively participate in the management of project goals and driving teams to achieve customers’ business outcomes by managing issues, risks, decisions, and action items
• Collaborate cross-functionally with other teams, such as sales, product and support, to seek solutions for our customers’ needs, their business, and ensure that we are exceeding expectations in successful delivery of objectives
• Collaborate with various customer and internal stakeholders, which consists of senior leadership teams (C-level execs, senior leadership) and project level resources such as cloud service consultants, product management, and engineering
• Challenge, recommend and redirect teams as well as manage client expectations during the engagement
• Analyze project goals, create a plan to achieve those goals, and drive the project team members, customer stakeholders/SMEs and potentially other third parties to achieve those goals while understanding the client environment and any limitations to execution

Customer Success Manager, Onboarding

Director of Customer Success – Luxury & Beauty Brands

Senior Manager, Customer Engagement – Distribution Experience Needed

Customer Success Leader – Americas

Utilities Customer Success Manager

Customer Success Manager