Content Conspiracy

Senior Customer Success Architect

Content Conspiracy

full-time

Posted on:

Origin:  • 🇺🇸 United States • Colorado

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Salary

💰 $130,594 - $163,243 per year

Job Level

Senior

Tech Stack

CloudCyber SecurityJavaSFDCTCP/IP

About the role

  • Serve as a senior technical leader and strategic advisor across a portfolio of enterprise accounts, helping customers maximize the value of their Ping Identity investments
  • Lead in-depth architecture assessments, technical health checks, and optimization initiatives to ensure secure, well-architected deployments
  • Identify product and service opportunities based on customer needs, and drive alignment with Sales and Professional Services for solution scoping and delivery
  • Partner with customers to co-develop identity roadmaps and ensure successful realization of use cases across their digital transformation initiatives
  • Act as an escalation point for complex technical challenges, guiding customers through solutioning and issue resolution
  • Influence product strategy by capturing customer feedback and translating it into actionable input for Product Management
  • Deliver technical enablement, workshops, and tailored product demonstrations to educate and empower customer teams
  • Collaborate cross-functionally with Engineering, Product, Support, and Customer Success to drive continuous improvement in the customer experience

Requirements

  • 7+ years of experience in a technical, customer-facing role such as Customer Success Architect, Solutions Architect, Sales Engineer, or Professional Services Consultant
  • Proven success managing executive relationships and delivering value across Fortune 500 or large enterprise accounts
  • Deep technical knowledge in Identity & Access Management (IAM), including Authentication, Authorization, Federation, SSO, and Access Management
  • Strong experience in Java, web technologies, and web application servers (e.g., JBoss, WebSphere, WebLogic, Tomcat)
  • Familiarity with security protocols such as SAML, OAuth, OpenID Connect, LDAP, and industry standards for secure architecture
  • Ability to communicate complex technical solutions to both technical and non-technical stakeholders
  • Self-starter with strong project ownership and minimal need for management oversight
  • Experience using CRM platforms like Salesforce (SFDC) and working in a fast-paced, cross-functional environment
  • Bachelor's degree in Computer Science, Engineering, or a related technical field (or equivalent experience)