CX Business Analyst II
Content Conspiracy
full-time
Posted on:
Location Type: Remote
Location: Remote • Colorado • 🇺🇸 United States
Visit company websiteSalary
💰 $85,000 - $101,792 per year
Job Level
Mid-LevelSenior
Tech Stack
SQLTableau
About the role
- Understanding business needs: Engaging with internal departments and external stakeholders to understand business goals, objectives, and pain points.
- Develop Business Rational Cases and proposals for the business cases.
- Requirements gathering and analysis: Eliciting, documenting, and analyzing functional and technical requirements for projects and systems.
- Process analysis and design: Analyzing current business and customer processes to identify inefficiencies and design improved workflows.
- Solution development and implementation: Contributing to the development and implementation of solutions, which may involve new software, systems, or process changes.
- Create enablement content, material and perform training on process changes and updates.
- Data analysis and reporting: Analyzing data to uncover trends and insights, and creating reports and visualizations to present findings to internal and external stakeholders.
- Communication and stakeholder management: Effectively communicating with diverse stakeholders, including technical teams, management, and end-users, to ensure alignment and manage expectations.
- Testing and quality assurance support: Supporting testing activities and ensuring solutions meet business and customer needs.
- Data-Driven Insights: Utilize customer usage patterns and other data telemetry to gain insights, provide proactive guidance, and enhance customer retention.
Requirements
- 5+ years of experience working in Business Analyst role
- Analytical skills: Ability to analyze complex information, identify problems, and develop solutions.
- Communication skills: Excellent verbal and written communication to effectively interact with various stakeholders.
- Presentation Skills - ability to put together high quality and branded presentations for internal and external viewing
- Problem-solving skills: Ability to address challenges and find practical solutions.
- Technical aptitude: Familiarity with IT systems, software applications, and data analysis tools (e.g., Excel, SQL, Tableau, Power BI, Salesforce, Gainsight).
- Business acumen: Understanding of business principles, operations, and industry trends.
- Teamwork and interpersonal skills: Ability to collaborate effectively with colleagues and stakeholders.
- Organizational skills: Strong organization and time management to handle multiple projects and tasks.
- Adaptability and flexibility: Ability to adjust to changing business needs and project requirements.
Benefits
- Generous PTO & Holiday Schedule
- Parental Leave
- Progressive Healthcare Options
- Retirement Programs
- Opportunity for Education Reimbursement
- Commuter Offset (Specific locations)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
requirements gatheringdata analysisprocess analysissolution developmenttestingquality assurancebusiness case developmentworkflow designdata visualizationdata-driven insights
Soft skills
analytical skillscommunication skillspresentation skillsproblem-solving skillsteamworkinterpersonal skillsorganizational skillsadaptabilityflexibility