Principal Azure Cloud Developer
General Dynamics Information Technology
AzureCloudPythonServiceNowTerraform
Senior Cloud Engineer
Content Conspiracy
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $83,500 - $100,000 per year
Job Level
Senior
Tech Stack
AWSCloudCyber SecurityElasticSearchKubernetes
About the role
- Manage and complete support cases and service requests for customers
- Monitor and Administer PingFederate, PingDirectory, and PingAccess in a devops environment
- Provide communication with and between customers and other supporting teams across the organization
- Update processes, documentation, and knowledge base as changes are made or discovered
- Assist in coordinating and diagnosing issues in customer environments
- Initiate and participate in incidents and root cause analyses as a product SME
Requirements
- Advanced Certification or minimum 2 years experience supporting at least 2 of the following:
- PingFederate
- PingDirectory
- PingAccess
- Identity Manager
- Data analysis and correlation - Utilizing data analytics to correlate disparate data points and logs to draw conclusions about the source of a problem
- Complex System Analysis - Understanding and diagnosing issues within highly complex and integrated systems.
- Root Cause Analysis - Digging deeper into problems to understand the underlying causes, not just the symptoms.
- Excellent understanding of IAM Security best practices
- Proficient understanding of change management
- On-call may be a requirement for this position
- Kubernetes environment experience
- Experience with networking
- System Administration of an enterprise environment
- Proficient in querying with tools like ElasticSearch/Kibana, Cloudwatch, Jira, etc.
- Excellent customer service skills
- Extroverted in nature - Enjoy working with customers, potentially under pressure
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