Content Conspiracy

Senior Cloud Engineer

Content Conspiracy

full-time

Posted on:

Origin:  • 🇺🇸 United States

Visit company website
✨ AI Apply
Manual Apply

Salary

💰 $83,500 - $100,000 per year

Job Level

Senior

Tech Stack

AWSCloudCyber SecurityElasticSearchKubernetes

About the role

  • Manage and complete support cases and service requests for customers
  • Monitor and Administer PingFederate, PingDirectory, and PingAccess in a devops environment
  • Provide communication with and between customers and other supporting teams across the organization
  • Update processes, documentation, and knowledge base as changes are made or discovered
  • Assist in coordinating and diagnosing issues in customer environments
  • Initiate and participate in incidents and root cause analyses as a product SME

Requirements

  • Advanced Certification or minimum 2 years experience supporting at least 2 of the following:
  • PingFederate
  • PingDirectory
  • PingAccess
  • Identity Manager
  • Data analysis and correlation - Utilizing data analytics to correlate disparate data points and logs to draw conclusions about the source of a problem
  • Complex System Analysis - Understanding and diagnosing issues within highly complex and integrated systems.
  • Root Cause Analysis - Digging deeper into problems to understand the underlying causes, not just the symptoms.
  • Excellent understanding of IAM Security best practices
  • Proficient understanding of change management
  • On-call may be a requirement for this position
  • Kubernetes environment experience
  • Experience with networking
  • System Administration of an enterprise environment
  • Proficient in querying with tools like ElasticSearch/Kibana, Cloudwatch, Jira, etc.
  • Excellent customer service skills
  • Extroverted in nature - Enjoy working with customers, potentially under pressure