Contactica

Project Manager

• Plan, direct, and execute projects from start to finish, creating clear schedules, scopes, budgets, and team workflows
• Lead production processes for web, app, and omnichannel marketing projects, ensuring timely, high-quality delivery
• Assign and guide tasks across multidisciplinary internal teams and external collaborators, keeping all contributors aligned and energized
• Own the financial performance of your projects: estimate costs, manage budgets, negotiate with vendors, and ensure profitability
• Communicate clearly and confidently: manage expectations with clients and stakeholders, ensuring strategic proposals are implemented with excellence
• Anticipate and mitigate risks, staying two steps ahead to keep projects on track
• Ensure quality across all deliverables, driving high standards and consistency with guidelines and objectives
• Collaborate cross-functionally with Strategy, Accounts, Data, and Creative teams to unlock the best outcomes
• Manage vendors and external teams, including secure and strategic handling of sensitive and confidential information
• Continuously improve how we manage projects, proposing better ways to plan, execute, and measure success
• Adapt to and lead across multiple types of projects, from digital campaigns to traditional activations.

Financial Planning and Analysis

• Ensure full compliance with tax, financial, and labor laws in Puerto Rico and Colombia.
• Oversee local tax filings, including sales/use taxes, withholdings, contributions, regulatory submissions, and informatives.
• Maintain updated financial policies aligned with jurisdictional requirements and global best practices.
• Lead internal and external audits, ensuring complete documentation, transparency, and readiness.
• Develop and maintain a compliance risk matrix and mitigation protocols.
• Supervise federal and state reporting related to withholdings, dividends, and informatives.
• Coordinate U.S. tax-related matters with external specialists.
• Ensure compliance for cross-border financial activity involving U.S. entities.
• Lead financial planning, forecasting, and annual budgeting cycles.
• Oversee monthly close, financial statements, and variance analysis.
• Implement and monitor strong internal controls across all financial processes.
• Oversee multi-entity structures, consolidations, intercompany allocations, and cross-border financial flows.
• Drive automation of financial processes, improving speed, accuracy, and traceability.
• Lead the modernization of the finance function through advanced tools, workflows, and automation.
• Manage and optimize financial platforms such as QuickBooks, Bill.com, banking portals, dashboards, and internal systems.
• Implement integrations between financial tools and operational systems (e.g., procurement, HRIS, media investment tools).
• Identify opportunities for “speed-forward” automation to reduce manual steps and improve reporting efficiency.
• Lead liquidity strategy, cash flow planning, and fund allocation.
• Oversee treasury operations, reconciliations, and payment execution.
• Maintain strong partnerships with banks across Puerto Rico and Colombia.
• Implement controls to prevent duplicate payments, fraud, or operational discrepancies.
• Lead supplier management strategy, including vetting, negotiations, contracts, and renewal cycles.
• Oversee the Procure-to-Pay workflow: onboarding, PO verification, terms validation, approvals, and payments.
• Ensure compliance and proper documentation for local and international suppliers.
• Identify cost-optimization opportunities and strengthen supplier performance.
• Oversee payroll operations in Puerto Rico and Colombia, ensuring timely, accurate, and compliant execution.
• Validate compensation structures, bonuses, provisions, and termination processes.
• Ensure accurate cost allocation by employee according to organizational structure.
• Prepare and present financial statements, dashboards, KPIs, and executive-level insights.
• Highlight risks, opportunities, and financial scenarios for strategic planning.
• Translate complex financial concepts into clear, actionable recommendations for non-financial teams.
• Maintain historical financial records and audit-ready data trails.

Head of Finance

Operations

• Design, improve, and standardize cross-functional operating processes to ensure structure, efficiency, scalability, and consistency across the organization.
• Build and strengthen operational systems, frameworks, and governance mechanisms that increase predictability, quality, accountability, and execution discipline.
• Bring best practices and adaptable operating models from Martech, technology, SaaS, consulting, and other high-growth service environments.
• Integrate Martech, AI, automation, and workflow tools into day-to-day operations to improve productivity, visibility, speed, and accuracy.
• Promote a culture of continuous improvement by identifying structural inefficiencies and implementing practical, scalable solutions.
• Lead the company’s day-to-day operational engine, including capacity planning, workload balancing, resource allocation, and delivery coordination across teams.
• Monitor operational and delivery risks proactively, identify bottlenecks early, and drive fast, effective resolution across stakeholders.
• Ensure strong coordination and seamless collaboration between Sales, Client Services, Creative, Media, Strategy, Technology, and Finance.
• Improve operational clarity and discipline across handoffs, planning routines, prioritization, and execution follow-through.
• Act as a trusted thought partner to the CEO on operational health, business performance, structural gaps, and scaling priorities.
• Translate strategic priorities into clear operational action plans, decision frameworks, and execution rhythms.
• Help leadership evaluate trade-offs, challenge assumptions constructively, and identify opportunities to improve how the business operates and grows.
• Build and oversee operational dashboards, reporting frameworks, and management routines that increase visibility across the business.
• Track and analyze key indicators such as capacity, utilization, profitability, delivery performance, forecasting accuracy, timelines, and service quality.
• Develop a strong understanding of how sales, client needs, solution design, technology enablement, and delivery execution connect to business performance.

Project Manager

Head of Finance

Operations Director