Experience Designer – User Research
Contact Energy Ltd
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇳🇿 New Zealand
Visit company websiteJob Level
Mid-LevelSenior
About the role
- dive into research, using established methods to uncover deep insights into user behaviours, needs, and pain points across digital and non-digital touchpoints
- plan and facilitate workshops, interviews, and contextual inquiries with everyone from business SMEs to engineers and Contact Centre teams
- synthesise and analyse data, helping shape experience recommendations and create design artefacts like journey maps, personas, and service blueprints
- work closely with Product Owners, Business Analysts, Designers, and Business Adoption Specialists, sharing user insights and helping guide product direction
- design and iterate on concepts, process flows, mock-ups, and wireframes, always keeping the user’s needs and business goals in mind
- document user needs as requirements and user stories to support delivery teams
Requirements
- Research experience - comfortable with both qualitative and quantitative methods
- Ability to communicate research in a compelling, storytelling way
- Curiosity, empathy, and strong attention to detail
- Ability to work independently and collaboratively
- Relationship-building and clear communication skills
- Experience working in cross-functional teams, even if not in a fully Agile set up
- Familiarity with workplace collaboration tools (e.g Miro, Jira, Confluence, MS Teams)
- Familiarity with design tools (e.g Figma, Miro, Adobe Design Suite)
- Exposure to journey mapping, service blueprints, and documenting user flows
Benefits
- free health insurance cover
- 4% KiwiSaver
- access to Contact Shares
- ‘Good to be Home’ annual payment toward your home set up & wellbeing
- trail-blazing parental leave policy
- discounts on Contact Energy products
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
research methodsqualitative researchquantitative researchdata analysisjourney mappingservice blueprintsuser flowsdesign artefactsmock-upswireframes
Soft skills
communicationstorytellingcuriosityempathyattention to detailindependencecollaborationrelationship-buildingclear communicationcross-functional teamwork