Contact Energy Ltd

User Researcher

• dive into research, using established methods to uncover deep insights into user behaviours, needs, and pain points across digital and non-digital touchpoints
• plan and facilitate workshops, interviews, and contextual inquiries with everyone from business SMEs to engineers and Contact Centre teams
• synthesise and analyse data, helping shape experience recommendations and create design artefacts like journey maps, personas, and service blueprints
• work closely with Product Owners, Business Analysts, Designers, and Business Adoption Specialists, sharing user insights and helping guide product direction
• design and iterate on concepts, process flows, mock-ups, and wireframes, always keeping the user’s needs and business goals in mind
• document user needs as requirements and user stories to support delivery teams

Experience Designer – User Research