Support Engineer

• ensure smooth 24/7 operation within the framework of technical 3rd level support
• customer support and communication with our customers in English via the ticket system
• monitoring and troubleshooting the customer's IT infrastructure
• provide technical solutions for customer concerns (compromised servers, managed server tasks, website and server migrations, error analysis on websites)
• correct documentation collection, server construction or provisioning
• proactive monitoring of the internal infrastructure
• installing, configuring and administering servers, networks, applications for customers
• opportunity to familiarise yourself with new technologies and professional development through intensive training

Technical Support Specialist

Technical Support Specialist – Nightshift

L2 Technical Support Engineer