Senior Operations Support Specialist

Consumers Energy

Senior Operations Support Specialist managing ITC’s utility policies, procedures, and SharePoint documentation. Supporting NERC compliance, audits, training, reporting, and operational process improvement.

Posted 8/4/2026full-timeNovi • Missouri • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing and developing Policies and Procedures frameworks, ensuring compliance with NERC standards, and utilizing SharePoint for document control. Proficient in technical writing, data analysis, and developing training materials to support organizational needs.

Highest-signal resume keywords

Policies And Procedures ManagementNERC Compliance ProgramsSharePoint AdministrationTechnical Writing ExpertiseData Analysis And Reporting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Document Control SystemInstructional Design MethodologiesWorkflow SystemsTraining Material DevelopmentCompliance Evidence PackagesData AnalyticsMicrosoft Office SuitePowerPoint SkillsAudit PreparationStakeholder Communication

Soft Skills

Customer Service SkillsVerbal CommunicationWritten CommunicationPresentation SkillsOrganizational Skills

Tools & Technologies

SharePointCompliance DatabasesLearning Management SystemsReporting ToolsDashboards

Industry Keywords

NERC StandardsRegulatory AuditsUtility OperationsDocument ManagementOperational Documentation

About the role

Key responsibilities & impact

Manage, develop, and support the company’s Policies and Procedures framework
Ensure standardized and accurate document control and availability of current policies and procedures through SharePoint
Use related systems and databases to expedite Policies and Procedures framework work
Aid department-sponsored events for related programs
Assist leadership with identifying, reviewing, updating, and implementing processes and tools
Support internal and external reporting and compliance activities
Identify and implement new and revised procedures in response to NERC standards and RTO process changes
Manage the lifecycle of policies, procedures, standards, and operational documentation, including development, review, approval, publication, stakeholder communication, and periodic review
Develop, implement, and present stakeholder training
Serve as system administrator and subject matter expert for SharePoint, compliance databases, learning management systems, forms, reporting tools, and related applications
Assist with dashboards, reports, metrics, and data analytics for Operations programs
Identify, develop, and implement process improvements, workflow enhancements, and supporting tools
Support program surveys, internal outreach activities, trainings, and sponsored events
Investigate and maintain knowledge of utility and department needs and functions
Review control room compliance-related reports for accuracy and completeness
Perform audit preparation, including internal controls, audit readiness, RSAW narratives, and compliance evidence gathering
Oversee annual review of compliance-related policies and procedures
Provide technical writing expertise for organizational policies, procedures, standards, and operational documentation

Requirements

What you’ll need

Bachelor's Degree in Business, Communications, Engineering, Engineering Technology, Instructional Design, Arts and Sciences, or relevant equivalent experience and/or education required
Minimum of five (5) years of experience working with a document control system and maintaining company policies and procedures from development through implementation preferred
Experience supporting NERC compliance programs, regulatory audits, or utility operations preferred
Experience with instructional design methodologies and adult learning principles preferred
Experience with document management and workflow systems preferred
Experience developing training materials, technical documentation, and compliance evidence packages preferred
Ability to analyze data and produce reports, metrics, and dashboards
Experience in SharePoint preferred
Ability to work independently with minimal guidance
Excellent customer service skills
Excellent verbal, written, and presentation skills; technical writing experience preferred
Advanced PowerPoint skills and working knowledge of other Microsoft Office tools
Exceptional organizational skills, accuracy, and attention to detail
Must be authorized to work in the United States for any employer; ITC does not sponsor employment visas such as H-1B or TN visas

Benefits

Comp & perks

Industry-leading compensation
Benefits
Opportunities for professional growth and development
Culture of belonging where every voice is valued and differences are celebrated