Senior Account Manager

Consumers Energy

Account Manager leading stakeholder relations with interconnected customers in the electric utility sector. Focus on identifying growth opportunities and improving customer satisfaction.

Posted 4/22/2026full-timeNovi • Missouri • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Provides leadership and work direction to maintain and develop relationships with interconnected customers and businesses including investor-owned utilities, rural cooperatives, municipal electric utilities, independent power producers, large industrial customers, and economic development and industry associations.
Leads company effort to identify customer issues and growth opportunities for process improvements, incremental capital growth and improved satisfaction opportunities.
Builds customer support and credibility for the Company and its activities; facilitates collaborative meetings with customers on agenda topics.
Establishes and maintains effective relationships with customers by communicating proactively through one-on-one meetings, e-newsletters, routine phone calls and responding to special requests.

Requirements

What you’ll need

Bachelor’s degree in Business, Economics or Engineering and 7 years’ experience in Account Management, Operations or Engineering interfacing with industrial customers, Cooperatives, Investor-Owned Utility and Municipalities and generators.
Or 10 years of Leadership/Supervisor experience in the electric utility industry.
MBA, Professional Engineer or NERC Certification preferred.
Minimum of seven (7) years of experience communicating and managing relationships with large commercial/industrial customers, municipal/cooperative utilities, 'investor owned' utilities or key associations of these entities.
Working knowledge of Microsoft Office, (Word, Excel, Outlook, and PowerPoint), Transmission Outage Application (iTOA), OSI Monarch OpenView, Asset Sentry, GIS.
Excellent verbal and written communications skills.
Excellent interpersonal and relationship building skills.
Demonstrated ability to evaluate customer service efforts.
Ability to rapidly identify problems, investigate solutions and present options to leadership and external customers.
Ability to remain calm and empathetic in difficult situations.
Highly customer-focused with the drive to continually meet and exceed customer needs.
Ability to maintain confidentiality.
Must work independently with minimal supervision.
Ability to travel for business several times per month, including overnight stays for multiple days.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Account ManagementOperationsEngineeringCustomer ServiceProblem SolvingProcess ImprovementCapital GrowthRelationship ManagementCommunication

Soft Skills

LeadershipInterpersonal SkillsRelationship BuildingVerbal CommunicationWritten CommunicationEmpathyIndependenceCustomer FocusConfidentiality

Certifications

Bachelor’s DegreeMBAProfessional EngineerNERC Certification