Principal Technology Manager
hims & hers
General Manager – New Categories, AI Native
ConsumerAffairs
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
SeniorLead
About the role
- Lead and oversee research, evaluation, and incubation of new categories in the Marketplace
- Manage strategy and operations of existing categories
- Leverage AI to enhance decision-making, streamline operations, and unlock innovation opportunities
- Champion adoption of AI-driven tools across the business to optimize processes and improve customer experiences
- Work closely with senior leadership to develop and execute business strategies and integrate AI into core operations
- Ensure achievement of key performance indicators (KPIs) through traditional and AI-enabled approaches
- Lead cross-functional teams to identify, research, evaluate, and incubate new category opportunities
- Identify growth opportunities and drive initiatives to increase market share, revenue, and profitability
- Oversee day-to-day operations, implementing best practices in operations management, process improvement, and resource allocation
- Manage the P&L for the business unit and each category; develop and manage budgets, forecasts, and financial reports
- Use AI-powered analytics to inform decision-making, forecast trends, and identify growth opportunities
- Build, lead, and mentor a high-performing team; drive employee engagement, talent development, and succession planning
- Develop and maintain strong relationships with customers in new and existing categories
- Collaborate with marketing, sales, product development, and finance to achieve business objectives
- Present business performance and strategic plans to the executive team and other stakeholders
- Identify and mitigate risks related to operations, financial performance, and market dynamics; ensure compliance with regulations and company policies
Requirements
- Bachelor’s degree in Business Administration, Management, or a related field (MBA preferred)
- 10+ years of business experience; running P&Ls in a general management capacity
- Experience working in online consumer acquisition
- Understanding of lead generation business models, products, and strategies
- Proven track record of leading cross functional teams
- Proven track record of leading and scaling a business unit/region/division, with a focus on revenue growth and operational efficiency
- Strong analytical acumen and commitment to data-driven decision making
- Proven experience in integrating AI solutions into business operations
- Results driven: Ability to identify and understand key business drivers, set meaningful goals, track and drive progress towards results
- Strong communicator and influencer: Ability to effectively communicate to and influence across different audiences; partners, team, collaborators, executives, etc.
- Entrepreneurial spirit: Ability and desire to actively seek out change, continually question how things are done, and not be afraid to make changes
- Creative and resourceful: Ability to draw upon and leverage past learnings and observations in finding opportunities to solve problems and drive growth
- Quick to learn: Ability to manage multiple partners with varying needs while coordinating with various internal teams
- Never quit mentality: Ability to pursue and run with multiple initiatives, driving them to completion simultaneously
- Excellent communication and people skills
