ConsumerAffairs

Customer Service Representative, Outbound

ConsumerAffairs

full-time

Posted on:

Origin:  • 🇺🇸 United States • Oklahoma

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Job Level

Mid-LevelSenior

About the role

  • As an Outbound Customer Service Rep at ConsumerAffairs, you’ll be the voice that helps our consumers share their experiences with our Accredited Brands.
  • Make outbound calls to verified consumers, conducting high-quality phone interviews to capture detailed, authentic stories that power our review platform.
  • Work from our Tulsa office on Mondays and Fridays, and work remotely Tuesday through Thursday.

Requirements

  • Conduct quality phone reviews
  • Responsible for maintaining a high level of professionalism and establish a positive rapport with every consumer
  • Meet minimum word count for published reviews
  • Meet required metric for dials and reviews
  • Prepare Calling report on assigned days
  • Update Review Center Dashboard on assigned week
  • Complete Monthly Recording highlights for auditing and performance management
  • Ensure accurate daily reporting for transcription & moderation
  • Correct/update needed contact information to ensure timely transcription/moderation