Inbound Mortgage Customer Service Specialist
Allied Solutions
Customer Service Representative, Outbound
ConsumerAffairs
full-time
Posted on:
Location: Oklahoma • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- As an Outbound Customer Service Rep at ConsumerAffairs, you’ll be the voice that helps our consumers share their experiences with our Accredited Brands.
- Make outbound calls to verified consumers, conducting high-quality phone interviews to capture detailed, authentic stories that power our review platform.
- Work from our Tulsa office on Mondays and Fridays, and work remotely Tuesday through Thursday.
Requirements
- Conduct quality phone reviews
- Responsible for maintaining a high level of professionalism and establish a positive rapport with every consumer
- Meet minimum word count for published reviews
- Meet required metric for dials and reviews
- Prepare Calling report on assigned days
- Update Review Center Dashboard on assigned week
- Complete Monthly Recording highlights for auditing and performance management
- Ensure accurate daily reporting for transcription & moderation
- Correct/update needed contact information to ensure timely transcription/moderation
