Customer Retention Specialist

Consumer Cellular, Inc.

Customer Loyalty Specialist aiding grocery services at Consumer Cellular through individualized customer engagement and support. Advocating for customer retention and satisfaction based in the U.S.

Posted 7/28/2026full-timeArizona, Kentucky, Oklahoma • 🇺🇸 United StatesJunior💰 $36,750 - $46,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer retention and consultative sales, utilizing strong communication and active listening skills to build trust and provide tailored solutions. Proficient in resolving customer concerns effectively while maintaining a deep understanding of products and industry trends.

Highest-signal resume keywords

Customer RetentionActive ListeningSales PerformanceMicrosoft Office ProficiencyConsultative Customer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer RetentionSales PerformanceConsultative Customer ServiceProblem SolvingCritical Thinking

Soft Skills

EmpathyPatienceAuthenticityStrong CommunicationBuilding Trust

Tools & Technologies

Microsoft OfficeMultiple Computer Systems

Industry Keywords

Customer Lifetime ValueFirst Call ResolutionWireless Industry TrendsPersonalized SolutionsCustomer Needs

About the role

Key responsibilities & impact

Build Meaningful Customer Relationships by creating positive, engaging conversations rooted in empathy and trust.
Practice active listening to understand each customer's unique needs, concerns, and goals.
Serve as a retention expert by identifying the root cause behind a customer's desire to cancel service.
Recommend personalized solutions that balance customer needs with sound business decisions by educating customers on products, services, and solutions that best fit their needs.
Confidently overcome objections by demonstrating the value of remaining a Consumer Cellular customer.
Consistently achieve retention and sales performance goals by demonstrating ownership of every interaction.
Increase customer lifetime value through exceptional service and thoughtful recommendations.
Resolve customer concerns the first time (First Call Resolution), minimizing repeat contacts and escalations.
Maintain expert knowledge of Consumer Cellular products, services, systems, promotions, and wireless industry trends.

Requirements

What you’ll need

Minimum of one (1) year of experience in customer retention, sales, or consultative customer service with demonstrated success meeting or exceeding performance goals.
Proficiency with Microsoft Office and the ability to quickly learn new technologies.
Naturally connects with people and quickly builds trust using empathy, patience, and authenticity.
Demonstrates passion about helping people find the right solution.
Strong communication skills that include active listening and strong verbal and written communication.
Ability to ask thoughtful questions that uncover customers' needs.
Skilled at explaining solutions clearly and confidently.
Thinks critically, identifies the true reason behind customer concerns, and finds creative solutions that benefit both the customer and the business.
Demonstrated ability to influence customer decisions through education, trust, and value, not pressure.
Thrives in a fast-paced environment and is comfortable using multiple computer systems simultaneously.

Benefits

Comp & perks

Flexibility in Schedule – We offer full-time, part-time, and split-shift options.
Competitive Wage and Savings – ($19/hour) with an opportunity to earn shift differentials for evening and weekend hours worked.
Career Growth – You are in charge of your career at Consumer Cellular and have the freedom to grow.
Paid Training – Full-time training that is 100% paid!
Dynamite Benefits – Benefits to cover all your needs and at affordable rates (how does $25/paycheck sound?)