Expert – Workplace Analyst
Consultaas
contract
Posted on:
Location Type: Hybrid
Location: Corbeil-Essonnes • France
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Job Level
About the role
- This request for proposal aims to select a partner responsible for assembling and leading a team dedicated to the continuous improvement of Workplace services.
- The engagement centers on governance, operational execution, and innovation, applied primarily across four main areas: performance, technical debt/obsolescence, innovation, and cost/time.
- The provider's team will identify, prioritize, and manage optimization initiatives, and will also implement and deliver concrete actions with the objective of ensuring measurable, quantifiable gains in the areas mentioned.
- Involvement is expected both in strategic governance and in the operational handling of issues through focused, proactive expertise.
Requirements
- Strong knowledge of the Windows environment (Dell PCs), mobile device management (iOS, AirWatch), IAM (Active Directory, Azure AD, etc.), and smart printing solutions (Zebra, Konica Minolta).
- Proficiency with monitoring and analytics tools (Nexthink, Power BI).
- Proven experience in performance optimization, resolving complex issues, managing hardware/software obsolescence, and leading Workplace innovation projects.
- Deep expertise with Outlook (desktop client, Web, mobile) and Exchange Online and on-premises Exchange.
- Expertise with video conferencing solutions (Cisco/Polycom) and standalone meeting-room systems (MTR, CVI).
- Knowledge of authentication mechanisms.
- Experience analyzing performance, synchronization, connectivity issues, and the flows/requests exchanged by the Outlook client.
- Ability to investigate interconnections with Teams, SharePoint, and OneDrive.
- Ability to perform analysis, remediation, and proactively propose improvement opportunities.
- Good communication skills and the ability to train or support end users.
- Governance and reporting: Regular follow-up and steering meetings will be organized with the IT department (DSI) and management to prioritize topics, validate deliverables, measure progress, and adjust the roadmap based on results and needs.
- Collaboration and adaptability: Active collaboration with all stakeholders is required, as well as the ability to adapt to changes in scope, volumes, or priorities set by the IT department.
- Contract management and commitments: A fixed-price contract with commitments on results and deliverable quality is recommended, along with periodic reviews of objectives and possible adjustments. Performance indicators and expected gains will be defined at the start of the engagement and monitored through regular steering committees. Any significant change to the arrangement (staffing, new skills, schedule adjustments) must be pre-approved by the IT department.
Benefits
- Compliance with confidentiality and security policies
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Windows environmentmobile device managementIAMperformance optimizationhardware/software obsolescencevideo conferencing solutionsauthentication mechanismsperformance analysisremediationimprovement opportunities
Soft Skills
communication skillstrainingcollaborationadaptabilitygovernancereportingproblem-solvingstakeholder managementproactive expertisestrategic governance