Construtora Triunfo

Customer Success Manager

Construtora Triunfo

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Act as the trusted advisor and primary contact for a portfolio of 30+ customers.
  • Build deep relationships with compliance, risk, security, and audit leaders.
  • Partner with the Onboarding team to ensure successful customer transition and long-term adoption.
  • Develop a strong understanding of each customer’s goals, workflows, and product setup to deliver measurable value.
  • Monitor customer health, usage, and sentiment to identify risks early and proactively improve satisfaction and retention.
  • Conduct executive business reviews (EBRs/QBRs) that highlight ROI, adoption trends, and future alignment.
  • Collaborate cross-functionally with Product, Support, and Sales to advocate for customer needs and resolve challenges quickly.
  • Drive renewals through trusted relationships, transparent communication, and demonstrated customer outcomes.
  • Maintain detailed documentation, account plans, and customer insights within internal systems (CRM + CS platform).
  • Contribute to evolving Customer Success playbooks, metrics, and retention strategies.

Requirements

  • 5+ years in Customer Success, Account Management, or Client Services in a SaaS or technical product environment.
  • Proven ability to manage 30+ customer relationships simultaneously, with strong retention results.
  • Demonstrated technical aptitude—comfortable navigating data-driven platforms, integrations, and workflow logic.
  • Understanding of GRC frameworks (e.g., SOC 2, ISO 27001, NIST, HIPAA) and the ability to translate compliance concepts into actionable customer outcomes.
  • Excellent communication and presentation skills; can influence both technical users and executive stakeholders.
  • Analytical and problem-solving mindset; able to turn data into insight and action.
  • Strong cross-functional collaboration skills (Product, Onboarding, Support, Sales).
  • Bachelor’s degree required; CISA, CRISC, or CISSP certifications a plus.
Benefits
  • We are committed to the health and safety of our people. Our people are mostly working remotely, collaborating online, and connecting over video, as they continue to deliver high-quality technology solutions
  • Competitive salary and equity (we want everyone to be a stakeholder)
  • Full benefits (medical, dental, vision, wellness offerings, etc.)
  • Unlimited PTO, paid sick days, 11 holidays
  • Collaborating with smart coworkers who put customers first
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successaccount managementclient servicesdata-driven platformsworkflow logicGRC frameworkscompliance conceptsretention strategiestechnical aptitudeexecutive business reviews
Soft Skills
relationship buildingcommunication skillspresentation skillsanalytical mindsetproblem-solvingcross-functional collaborationinfluencing skillscustomer advocacytransparencycustomer insights
Certifications
CISACRISCCISSPBachelor's degree