Construtora Triunfo

Vice President, Customer Success

Construtora Triunfo

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $200,000 per year

Job Level

Lead

About the role

  • Founded in 2009, ZenGRC is a leading governance, risk, and compliance (GRC) SaaS solution provider
  • Own the entire post-sales customer journey and be directly accountable for retention, expansion, and customer advocacy
  • Transform CS organization into a proactive, data-driven revenue engine and build scalable systems
  • Align Sales, Product, and Support teams and develop a high-performing team that delivers measurable business outcomes
  • Drive revenue growth through systematic expansion and advocacy programs and create repeatable playbooks

Requirements

  • Reduced churn by 40%+ through early warning systems and proactive intervention
  • Achieved 110%+ net revenue retention by focusing teams on customer business outcomes
  • Scaled CS operations - implemented platforms that increased team capacity by 10x
  • Built winning teams with <10% voluntary turnover while exceeding all targets
  • Transformed reactive organizations into proactive ones, preventing 70%+ of escalations
  • Delivered measurable ROI - can point to specific P&L impact from your initiatives
  • Led through data - improved team productivity by 50%+ through metrics-based coaching
  • 10+ years in Customer Success with 5+ years in senior leadership roles
  • Proven turnaround experience - you've fixed broken CS organizations before
  • Track record at B2B SaaS companies with $10M-$20M ARR
  • Experience with enterprise and mid-market segments
  • Deep expertise with CS platforms (Gainsight, ChurnZero, etc.)
  • Experience in security, compliance, or GRC sectors (strong plus)