Client Success Manager
Marathon Health
Vice President, Customer Success
Construtora Triunfo
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $200,000 per year
Job Level
Lead
About the role
- Founded in 2009, ZenGRC is a leading governance, risk, and compliance (GRC) SaaS solution provider
- Own the entire post-sales customer journey and be directly accountable for retention, expansion, and customer advocacy
- Transform CS organization into a proactive, data-driven revenue engine and build scalable systems
- Align Sales, Product, and Support teams and develop a high-performing team that delivers measurable business outcomes
- Drive revenue growth through systematic expansion and advocacy programs and create repeatable playbooks
Requirements
- Reduced churn by 40%+ through early warning systems and proactive intervention
- Achieved 110%+ net revenue retention by focusing teams on customer business outcomes
- Scaled CS operations - implemented platforms that increased team capacity by 10x
- Built winning teams with <10% voluntary turnover while exceeding all targets
- Transformed reactive organizations into proactive ones, preventing 70%+ of escalations
- Delivered measurable ROI - can point to specific P&L impact from your initiatives
- Led through data - improved team productivity by 50%+ through metrics-based coaching
- 10+ years in Customer Success with 5+ years in senior leadership roles
- Proven turnaround experience - you've fixed broken CS organizations before
- Track record at B2B SaaS companies with $10M-$20M ARR
- Experience with enterprise and mid-market segments
- Deep expertise with CS platforms (Gainsight, ChurnZero, etc.)
- Experience in security, compliance, or GRC sectors (strong plus)
